Apresentando 

Prezi AI.

Seu novo assistente de apresentação.

Refine, aprimore e adapte seu conteúdo, obtenha imagens relevantes e edite recursos visuais com mais rapidez do que nunca.

Carregando conteúdo...
Carregando...
Transcrição

Workplace Correspondence

English 114

Correct and Effective Writing

Effective Writing

Sentences

Sentences

  • Place new and important information at the end of the sentence.
  • Make each sentence an appropriate length.
  • Focus on the "real subject."
  • Focus on the "real verb."
  • Maintain parallel structure.

Sentences Exercise

1. Revise the following sentence to focus on the real verb: Pollution constitutes a threat to the Matthews Wildlife Preserve.

2. Revise the following sentence to focus on the real noun: There has been a decrease in the number of students enrolled in our training sessions.

3. Revise the following sentence to make it parallel: The next two sections of the manual discuss how to analyze the data, the conclusions that can be drawn from your analysis, and how to decide what further steps are needed before establishing a journal list.

Words and Phrases

Words and Phrases

  • Select an appropriate level of formality.
  • Use active and passive voice appropriately.
  • Use precise words.
  • Provide adequate details.
  • Use nonsexist language.
  • Avoid filler.
  • Avoid long noun strings.
  • Avoid jargon, euphemisms, idioms, and cliches.

Words and Phrases Exercise

1. Remove the filler from the following sentence: For all intents and purposes, our company's long-term success depends to a certain degree on various factors that are in general difficult to foresee.

2. Eliminate the cliches from the following sentence: At the end of the day, if everyone is on the same page and it turns out to be the wrong page, you're really up a creek without a paddle.

3. Revise the following sentence to eliminate sexist language: Each doctor is asked to make sure he follows the standard procedure for handling Medicare forms.

4.Rewrite the following sentence in active voice: A packet with your name on it can be picked up at the reception desk tomorrow.

Written Correspondence

WRITTEN

CORRESPONDENCE

  • Use an appropriate level of formality.
  • Communicate correctly.
  • Project the "you attitude."
  • Avoid correspondence cliches.
  • Communicate honestly.

Example Memo on p. 373

MEMOS

Elements

  • Subject Line
  • Statement of Purpose
  • Brief Summary
  • Informative Headings
  • Prominent Recommendation
  • Action Items

LETTERS

Elements

  • Heading
  • Inside Address
  • Salutation
  • Body
  • Complimentary Close
  • Signature

Claim Letter

Claim Letter

  • A claim letter is a polite, reasonable complaint.
  • If you purchase a defective or falsely advertised product, or if you receive inadequate service or unsatisfactory treatment, you should write a claim letter.
  • Example Claim Letter on p. 369

Adjustment Letter

Adjustment Letter

  • An adjustment letter is a response to a claim letter.
  • It tells the person (usually a customer or client) what you have done already or how you plan to handle the situation.
  • The purpose is to show that your organization is fair and reasonable and that you value the customer or client's business.
  • Example Adjustment Letter on p. 370

Emails

Emails

Elements

  • To
  • From
  • Subject
  • CC = courtesy copy
  • BC or Bcc = blind copy or blind courtesy copy

Netiquette Guidelines for Email

  • Stick to business.
  • Use the appropriate level of formality.
  • Write correctly.
  • Don't flame.
  • Make your message easy on the eyes.
  • Don't forward a message to an online discussion forum without the writer's permission.
  • Don't send a message unless you have something to say.

Project 1

Project 1: Workplace Communication

Letters: Claim Letter and Adjustment Letter

01.

Memo

02.

Email

03.

Choose a company/organization and situation that suits your program of study and career path.

Generating Ideas

Consider your program of study and the career that you plan to pursue after college.

Brainstorm and write a bulleted list of companies or organizations that you might work for.

Then consider a situation in which a client or customer might receive unsatisfactory service or treatment from employees at that company or organization.

  • What will your customers or clients expect from the employees there? What behavior or treament might upset them?

Evaluating Workplace Correspondence

Criteria

  • Content
  • Format
  • Language and Tone
  • Correctness: Grammar, Spelling, and Punctuation

Evaluating Correspondence

Sample Letters

Sample Memo

Sample Email

Saiba mais sobre como criar apresentações dinâmicas e envolventes com o Prezi