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Channel Strategy

Pricing Strategy

The Aces:

Rhodora Calma

Matt Liston

Vinicius Andrade

01/02/2020

Introduction

Introduction

  • Founded in August, 2008.

  • Based in San Francisco, CA.

  • Community marketplace where people can list, discover and book unique accommodations worldwide.

  • Connected with 33,000 cities in 192 countries

  • Provides unique travel experiences

  • Varied price range

International

  • Allows people to monetize their extra space

  • Leader in the “sharing economy”. Sharing of resources facilitated by social network technologies

  • Online or mobile accessible

The Company

  • The Main Investors are Sequoia, Y Combinator, Amazon.com

  • Company takes 3% from renter and 5% - 15% from traveler (dependents on rental type)

Investors

Airbnb Company

  • Airbnb
  • Niido
  • Natiivo

Company

Products

Airbnb

Airbnb

  • Online marketplace for arranging and offering lodging

  • Provides a platform for hosts to accommodate guests with short-term lodging

  • Guests use the online marketplace for lodging using filters such as lodging type, dates, location, and price

Airbnb's

Amenities/ Services

Amenities

  • Easy check-in

  • Safety equipment included

  • Pools, parking, pets

  • Essential amenities (soap, linen/sheets, towels)

Niido

Niido

  • A brand of apartment complexes designed for tenants to rent out their units for up to 180 days per year on Airbnb platform

  • Profits are shared with the landlord

  • Niido currently has two buildings, one in Nashville, Tennessee and the other in Kissimmee, Florida

NIIDO’s

Amenities/ Services

Amenities

  • On-site Masterhost

  • Curated Events & Experiences

  • Locker System for Package deliveries

  • Cool and cozy co-working spaces

  • Outdoor patio and & Firepits

  • Dog spa

Natiivo

Natiivo

  • A brand of condo hotels designed to encourage home-sharing

  • Natiivo buildings, which carry hotel licenses, feature amenities such as 24-hour concierge, valet parking, co-working spaces, and other amenities

  • Homeowners can choose to list their units on Airbnb independently, or allow Natiivo to manage their listings for an additional fee

NATIIVO

Amenities/ Services

Amenities

  • Housekeeping and restaurant

  • Grocery delivery and itinerary planning

  • 24-hour Concierge Service includes home-sharing management

  • Fitness center

  • Rooftop swimming pool

  • Pet washing station

History

Life Cycle

Life cycle

  • Airbnb is an accommodation booking engine

  • The online experience has become very visual, user friendly, and personalized over time

  • Airbnb has spent ample time understanding their customers during the introduction stage of the life-cycle

  • The company has a strong devoted customer base that has easily created public awareness and generate demand

  • Airbnb is now able to penetrate the market and achieve rapid growth

Where They Land

Service

Continuum

and more...

  • Placing Airbnb here is most suitable on the product service continuum as they connect hosts and renters and charge a fee for this, however they also sell experiences to go with these trips

  • Excellent cross selling is a strong point for them as they could have a strong market for these experiences.

  • Airbnb is a marketplace for hosts and people looking to rent. They bring together both parties and deliver a platform for this.

Competition

Competitors

  • One of the largest competitors of Airbnb isn't a company at all but rather visiting friends and relatives.

  • The biggest direct competitor are the big hotel chains

  • Besides that, there is some companies that uses the same format as Airbnb

Competitors

Ranking

Price

X

Availability

New Product

  • Service focused in the luxury market

  • Marketplace to connect people to be partners to build a network of ultra luxury houses around the world

  • Like in Niido and Natiivo, the company will provide the expertise and share profit with the owners

Global Comparisons

Globally

Houses are getting

more expensive

The

Luxury Market

The online luxury market has grow 20x since 2003

Potential

Market

Hotels + Furniture = $ 209.5b

China

Unique Challenges

India

  • Airbnb is about to cross a chasm in India, regarding their life cycle.

  • Rules and regulations about lease, and taxes make it difficult to do business

  • More than 50% of the population is below the age of 25 years old.

United States

Worldwide

Projection

Airbnb Beyond Standard

Product

Overview

  • Each property must pass a 1,000 points special evaluation to be accepted

  • Each property can have 20 owners at maximum

  • Rent period between 15 days up to one year

  • The house should be available 180 days per year at least

Airbnb Price Explained

What's the cleaning fee?

A one time cleaning fee charged by hosts to cover the cost of cleaning up their space.

What is the service fee?

A fee charged by Airbnb for you to use their service. This helps cover the cost of digital maintenance.

Is tax included in the total price?

Yes. The total price shown includes local taxes.

FOR HOSTS

FOR HOSTS

  • Hosts pay a 3% flat fee. Included in that cost is local taxes

  • This fee is to cover the costs of processing payments

FOR GUESTS

  • This fee is a commission needed to cover the costs of running the company and it’s operations.

  • Guests will pay a fee anywhere between 5% to 15%, depending on the total price of the booking.

  • The greater the subtotal, the lower the total percentage fee will be. On the other hand, the lower the subtotal, the higher the total percentage fee.

The Business Model Principle

Why

it works?

  • Take advantage of the sharing economy to connect people

  • Focused in market place

  • Ownership left in the hands of the public

Airbnb

X

Hotel

The Barcelona Example

The Barcelona

Example

  • The company is extremely popular in Barcelona

  • Third-biggest city for Airbnb rentals in Europe and the sixth-biggest in the world

  • 70% of active listings hosts hold a single listing (Airbnb “One Host, One Home” policy)

Relevance of Seasonality

Seasonality

How the price varies

according to seasonality

Price Variation

Price Comparison

Price

Comparison

  • Average rent for a one bedroom apartment in city center is 800€ monthly which is of 32€ daily rent

  • The same apartment can be listed on Airbnb on August for 140€ daily

  • Average daily Barcelona hotel room price in the summer is 212€

Airbnb Beyond

Pricing Strategy

  • It is going to work like a club, or association

  • To associate the guest needs to sign up with a high end credit card (American Express Platinum)

  • The company will provide use of its platform to connect people. Make money through rents and services

  • The price is going to follow a price skimming plan because it is an innovation in the luxury market (5% to 10%)

Pricing Strategy

For Hosts

For

Hosts

  • Airbnb will connect people to build iconic mansions around the world

  • Every home could have 2 to 20 owners

  • Homeowners must put these houses available for rent on the platform for at least 180 days a year

  • Profits will be shared with the owners

  • Hosts can open a share for sale

For Guests

For

Guests

  • Guests will pay a fee anywhere between 5% to 10%, depending on the total price of the booking.

  • Opportunity to become a co-owner through the platform.

  • Can request extravagant quirks like purple towels or sunflower bouquets for an extra fee.

Service

Connecting People

Connecting People

Principle

  • The platform is going to provide services to be assembled for the rental

  • Professionals can make themselves available place to place

  • Beyond Concierge Club charges 10% of their fee daily

Concierge Club

With the rental, guests can add services like:

  • Yoga Instructor
  • Personal Trainer
  • Chef
  • Flourist
  • Vet
  • Baby Sitter
  • Nurse
  • Massage Therapist
  • Tennis Coach
  • Rock Band
  • Standup Comedian
  • Tailor
  • PUG Coach
  • Housekeeper
  • Butler
  • Hair Stylist

Concierge Club

The company earns 10% of the service daily

The Barcelona Example

Regular Airbnb X Airbnb Beyond

The Barcelona

Example

  • A house evaluated in 3mi€, would have a monthly rent of 60,000€ or 2,000€ daily

  • Packages with more attractive prices for rentals over 120 days avoiding the fluctuation of seasonality

  • Guests will have access to a housekeeper, a chef, a personal trainer, and personal measures all available through the service.

Profit

Comparison

Almost 19x more

Channel Strategy

  • The product is a pure online service

  • Distribution channels are the AirBnB site and applications for mobile devices (ios, android)

  • This service is delivery in a most direct way

Channel Strategy

Availability

Business

Model

  • Airbnb depends exclusively on the internet

  • Only 51.2% of the world has daily internet access

  • Some people still don't trust 100% in online purchases

Despite this...

  • In rich countries, about 90% of the population uses the Internet every day and has a habit of purchase online

  • The company is betting on a trend towards greater use of the internet

  • increasingly used SEO and social media influencers to increase awareness and penetration

Competition

  • While Airbnb is a digital platform, Hotel Chains have established themselves worldwide through franchising

  • Big hotel chains have invested in better apps, presence in online search engines and clubs advantage subscription

  • These establishments are also well spread across the world and can be reached despite access to the internet

Airbnb

X

Hotel

Airbnb Beyond

Channel Strategy

100% Online

The new product follows the classic Airbnb approach using the online formula.

Beyond Club

The additional service is made to be managed by the same channel.

The deliver

It is about raise the width of the Company and deliver in a most direct way.

Airbnb Beyond X Competition

Airbnb Beyond

X

Luxury Hotel Chain

  • This product is about exclusivity and rarity

  • Delivered in the most direct way possible

  • Absolute level of description

The Company

Company

SWOT

Analysis

Strengths

Strengths

  • Uses a well know platform

  • It is globally established

  • It is accessible from anywhere

(24/7 - 365)

  • Charging based on percentage leaves scope to work with any property

Weaknesses

Weaknesses

  • Almost half of the world still doesn't have easy access to the internet

  • The company is seen just with a "value" approach

  • This channel format forces people to expose their data online

  • Most of the perception of service quality is under the responsibility of the hosts

Opportunities

  • People more and more are using online services

  • On line channel is proving to be increasingly safe and reliable

  • Charging based on percentage leaves scope to expand the business and work with any property

  • Support local economy trend in opposition to big hotels chains

Threats

  • Local laws and regulations through online services change depending on the country

  • Global or local economy recession

  • Epidemics or pandemics

  • Wars

New Product

New Product

SWOT

Analysis

Strengths

Strengths

  • Would be pioneer in this new niche

  • Uses a well know platform

  • The high end credit card policy will decrease the number of fraudulent claims

  • The charging platform is safe to deal with large amount of money

Weaknesses

Weaknesses

  • The company is synonym of "value" option

  • Because it is a high cost investment, some customers will miss not being able to visit the homes in loco

  • Needs to attract new customers base

Opportunities

  • The luxury market is projected to grow in the next years

  • This product creates a completely new market

  • Expand the business for another niche

  • This niche is able to pay more

  • Charging based on percentage leaves scope to work with any property

  • Beyond Club helps local employ-ability

Threats

  • Luxury hotel chains are well established in the market

  • Strong up and coming competitors

  • Local laws and regulations around prices can damper the experience and limit access

  • The new concept could be not well accepted

Summary

  • New step for the company with the expansion to the luxury market

  • Data supports entry into this new market

  • Channel strategy follows the same current line, but with greater investment in SEO and social media influencers

  • Potential return is 19x greater than the standard product

  • The new product is in line with the company's values (connecting people + sharing economy)

REFERENCES

References

https://www.niido.com/

https://www.natiivo.com/

https://www.natiivomiami.com/

https://www.natiivoaustin.com/

https://www.curbed.com/2019/7/2/20679910/airbnb-hotel-miami-austin-natiivo-niido

https://www.moodiedavittreport.com/asian-shoppers-led-by-the-chinese-drove-personal-luxury-growth-in-2019-as-travel-retail-grew-share/

https://bnbduck.com/how-does-airbnb-price-breakdown-work/

https://www.micrometrics.com/airbnb-vs-hotels-the-fight-for-the-modern-day-traveler/

https://towardsdatascience.com/statistical-overview-of-barcelonas-airbnb-market-83dc7d6be648

https://g1.globo.com/economia/tecnologia/noticia/2018/12/07/mais-da-metade-da-populacao-mundial-usa-internet-aponta-onu.ghtml

https://www.coursehero.com/file/p7of5s0/AirBnB-main-sales-and-distribution-channels-are-AirBnB-site-and-applications/

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