Action Plan

BACKGROUND

Instituto Nacional De Protección de Los Derechos Del Consumidor

background

2005

2007

2019

At first, our institution started their operations of receiving claims and complaints manually, all written by hand and without a system of easy register of documents. Now days, in early 2011’s, our Institution started to get into the digitalization of documents and virtual manage of expedients, developing our current System of Technological Management of Pro Consumidor (SGTP), that by those years used to be just what we needed. We could receive claims and complaints from consumers thru phone, physically and thru website, and it was uploaded immediately to a database so we could obtain statistics.

The need of a change in our system it’s because Pro Consumidor has evolved to a new entity with new functions and needs, and also the system doesn’t cover at all our institutional needs.

S

W

• Total government support for the creation of the system

• We have an exclusive law that gives the institution sanctioning authority

• Knowledge in the handling of similar systems

• Domain for hosting services to publish

swot

• Does not allow data management efficiently for reporting

• Lack of evidence load in multiple formats with superior space capacity

• It does not allow the consultation of consumers via the Web

• Our current system has constant failures due to lack of maintenance since 2014

• Need for a system of creation and monitoring of institutional activities

• Lack of technological infrastructure for the physical hosting of services

O

T

• Inclusion within the presidential goals of the Dominican Republic due to the demand of the Digital Republic era in the country.

• Provide exchanges of experiences and national and international technical assistance to others that require this type of systems.

• Possibility of applying to Koica's assistance programs

• Define the functionalities and exportables of the application according to our current needs

• Addition of transparency in institutional services with citizens

• Resistance of change of doing the work due to the oldest staff in the Institution

• Loss of data with the transition of the system

Problem Solving Approach

Advantages of the change

Integration of a new element to the Digital Republic program sponsored by the government of the Dominican Republic

pma

Reduction of the response time to the consumer's attention system

Functions suited to our current needs

Increase in the institutional efficiency of our consumer protection agency

Improvement of the reporting module

Larger storage space for consumer claims and complaints

problem solving

! Thank You Koica And KCA !

! Thank You !