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Chubb Malaysia
24
Muhammad Ariff haikal bin mohd taufik (P125650)
Sarra Bellaaj (P121977)
Harith Ali Al- Qayyum Bin Rahmat (P120563)
Syaza amilia binti razali (P125938)
Introduction
Introduction
Chubb is a property and casualty insurer. They provide a range of general insurance solutions for individuals, families and businesses (large and small)
Table of Content
Table of Content
- Compensation and Benefits
- Talent Development
- Wellbeing
- Paperless
- Recycling
- Q&A Session
Compensation and Benefits
Compensation and benefits (C&B) is a branch of human resources that deals with the payment of employees and the provision of benefits. These are two important aspects of human resources because they can help attract and retain talented employees. C&B also encompasses the administration of employee benefits programs, including enrolling employees in benefits plans, processing claims, and communicating information about benefits to employees.
Chubb
Case Specific
In regards with Chubb:
They believe in having a fair payment policy
Their compensation strategy/logic is based on higher responsibility = higher compensation + benefits.
Benefits acts as complements to their compensations:
Group insurance(medical and more)
Group hospital and surgical benefits
Petrol, phone allowance etc for sales group
Success status of compensation and benefits:
Success Status
Chubb as a company has always been successful in providing the best employee benefits in line with other insurance companies in Malaysia. Generally the com and ben strategy are known to able to attract and retain talent.
Statistical evidence: Jobstreet and Glassdoor employee ratings.
Ratings
Talent Development
Focus on 3 aspects : Continuous learning, mobility, mentorship.
Developing talent through diversity, equity and inclusion.
Talent Development
Practices
1) Accelerating Opportunities for Women
Chubb Start
For early-career women to have professional development and leadership skills
Interactive sessions offering networking strategies and tips for developing rewarding mentorship relationship
IMPACT coaching skills
Fosters womens’ relationships across departments and geographical
2) Advancing Racial Website
Race Fluency Toolkit
bridging the gaps in understanding of one another workplace experiences
Inclusive and Intentional Inclusion
Helps to source and support best talent with special emphasis on professionals from unrepresented groups.
Practices
Success or Failure
Chubb can be said have succeed in performing their HR practices in talent development for their employees as the company can maintain and employ employees approximately 31,000 people worldwide.
Success or Failure
Wellbeing
Maintaining the wellbeing of employees in several respects, including their social, cultural, and physical well-being.
The general idea is to help employees in achieving work-life balance, maintain physical health and overcome stresses in workplace.
Wellbeing
Types
Physical Wellbeing
Focuses on the wellness of employees physically by encouraging a healthier lifestyle. Therefore, the company will organize physical activities to help achieve that objective.
Activities:
Organizing fitness classes
Organize outing (Treasure hunt, company trips)
Bowling
Mental Wellbeing
Focuses on improving the mental health of employees by reducing stress, burnouts and overall unhappiness in the workplace.
Efforts:
Subscribed to employee assistance program called Naluri (digital therapeutics application). Provides online coaching, surveys and information relating to mental and physical wellbeing.
Conduct surveys that is mental health focused to help gauge the mental wellbeing of employees in the company
Organizing activities such as fruit at work, breakfast at work which helps alleviate stress in the workplace.
Invite mental health experts to talk about mental health issues such as stress, burnout and suicide.
Organized mental health events quarterly.
Social and Culture
Propagate multicultural diversity in the company which fits with the Diversity, Equity and Inclusion (DE&I) agenda to create a workforce that is more varied, equitable, and inclusive.
To create a diverse and inclusive workforce:
Hires handicapped employees
Maintain a balanced workforce gender wise
Maintain diversity in the workplace in terms of race and ethnicities (supports this by organizing festive gatherings)
Success and Failure factors
Success Factors
Commitment
Leaders in the company must be committed in creating a diverse, equitable and inclusive environment in the workplace long term instead of simply seeing it as just a short term project.
Measurable
Report on the diversity and inclusion in the work place to help with improving DE&I within the company.
Success and Failure factors
Failure Factors
Lack of Support
Lacking in support from the upper management can lead to the program failing
Numbers vs Attention
A company may hire a considerable amount of employees who are diverse, but the attention to their culture might be lacking which can cause them feeling disconnected with the company itself.
Success and Failure status
As per the interview, Chubb as a company have constantly maintained diversity, equitability and inclusivity in the workplace.
Success and Failure status
Paperless
The processes in the company that would usually require papers had been digitalized.
Reduces the usage of paper.
In general, makes the processes more efficient whilst still being good for the environment.
Paperless
Examples of Paperless in Chubb
Case Specific
Documentation
Documents are saved in a PDF form.
Sending documents to one another is done through emails.
Resumes are all received and processed through emails.
Leave of Absence
Employees can apply through the E-Leave system.
Employee will receive an approval from the manager via email notification.
Employee Medical Claims
Employees submits a claim through the Health Metrics app.
Payments can be done through the app itself.
Eliminates paper usage of receiving a medical certificate and other documents.
Success and Failure factors
Success Factors
Company culture that supports going paperless.
Open to using technology instead of traditional methods that uses paper.
Failure Factors
Lack of care in the environment.
Lack of digitization in the company.
Success and Failure factors
Success Status
Success Status
Chubb has been able to manage employee leave, documentation and others processes efficiently by using technology that ensures less usage of paper.
Recycling
Recycling
With growing climate change issues, implementing a recycling policy in the office became essential. Usually, the implementation is focused on paper waste recycling, in other instances keeping a separate place for food and plastic wastes.
However, the implementation could go beyond that, to achieve a green process they could also find places that are specialized in recycling office technological equipment.
Recycling in Chubb
Case Specific
In the going green approach for Chubb, Malaysia concerning recycling, they have launched the bridging digital divide campaign in 2021. They donated computers that were refurbished by Plugged in Malaysia which is a charity that helps students from lower income families.
The positive impact of this donation is by reducing the e-waste and helping the less fortunate with resources to continue their education smoothly.
Success Factors
Employees are growing a feeling of satisfaction as they believe that their values align with the company values. They are more comfortable being productive in a company that supports education for all practices and recycles digital technology rather than disposing them into nature.
This grows awareness between employees about the importance of supporting the external community around Chubb, to create a better tomorrow for everyone.