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Differences between ITIL® V4 vs ITIL® V3

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ITIL V3 Overview

What is ITIL?

The systematic approach to high quality IT service

IT service is aligned to the customer need

Interaction between process.

best practice for IT Service Management.

Reduce cost to service because of use of standard process

The ITIL Framework

ITIL is NOT

A methodology

A set of processes and procedures

ITIL v3 service life cycle model diagram

ITIL v3 service life cycle model diagram

Service Strategy

Market Intelligence

Financial Management

Service Portfolio Management

Demand management

Risk Management

Service Strategy

Service Design

Design

Service portfolio management

Service catalog management

Service Level Management

Capacity management

Availability management

Service continuity management

Information security management (ISO 27K & 20K)

Supplier and Contract management

Organizational change and communications

Service Design

Service Transition

Change Management

Service asset and configuration management

Knowledge management and Service Knowledge Management System

Service release and deployment planning

Performance and risk evaluation

Testing

Acquire, build, test and pilot

Service release acceptance test and pilot

Deployment, DE-commission and transfer

Service Transition

Service Operation

Monitoring and event management

Incident management

Request fulfillment (Standard Changes)

Problem management

Access Management

Service desk

Service Operation

Continual Service Improvement

Measurement and control

Service measurement

Service assessment and analysis

Process assessment and analysis

Service Level Management

Improvement planning

Continual Improvement

ITIL Practitioner

What is ITIL4

Introduction

to

ITIL4

A

Them most recent release of ITIL

that was lunched in Feb 2019

B

It is the first major update since 2007

C

ITIL 4 will play in supporting organization and individuals to navigate 4th industry revelation

What is new in ITIL 4 ?

Differences between V3 vs V4

  • The new version encourages fewer silos

  • Increased collaboration

  • Facilitating communication across the whole organization

  • The integration of Agile and DevOps into ITSM strategies

What Are the Differences

Principles

Some principles of the new version :

  • Collaboration
  • Integration
  • Focus on value
  • Be transparent
  • Keep it simple
  • Starting from where you are
  • Design for experience

Some Changes

changes

Deployment and Release

Combined into a single process, in ITIL V3 more carefully defined, and separated

Deployment specifically means to put things in place, ready for use

Release is the term covering making something available for users to use

Deployment and Release

Incident & Problem

In ITIL 4 an incident is something that actually affects a user

An issue which has the potential to impact a service

something to be prevented before it does damage

Practices

Practices

In V3 you have to check the understanding of the difference between process and function

Now all these are bundled under a single term "practice"

This makes something easier that never needed to be complicated,

things that actually are processes

Overview

ITIL V4 has kept what people liked about ITIL V3

Rethink with some smart thinking, rearrangement, and re-pitching of the previous approach

ITIL 4 has brought together successful ideas from across the broadest range of existing ITIL frameworks

a supportive and constructive set of advice that works much better in the current environment

Break

10 Key Changes in ITIL v4

Change 1

Practices + Process (makes it more inclusive)​

Change 1

Content

Every Process consists some sort of human interaction during its implementation , thus ITIL 4 includes Process as well as Practices which makes it more inclusive as compare to ITIL 3 .​

Change 2

Replacement of the service life-cycle to ITIL SVS (ITIL service value system )​

Change 2

Change 2

Content

The center of this model is service Value chain connected with following areas :​

Engage – Plan – Design & Transition – Obtain/Build – Design & Transition – Deliver & Support – Improve​

Content

Change 3

Focus on the "co-creation of value"​ (Associated to the IT service Management)

Change 3

Content

"A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks."

Change 4

seven major ITIL guiding principles followed by ITIL4 ​

Change 4

1.Focus on value​

2. Start on value​

3. Progress iteratively with feedback.​

4. Collaborate and Promote visibility​

5. Think and work holistically.​

6.Keep it simple and Practical.​

7.Optimize and automate​

Content

Change 5

Increment of ITIL 4 Practices compare to ITIL v3 Processes.​

Change 5

Content

Total Number of Practices are now 34 including general management and service management than there ITIL v3 Processes (26) plus.

Change 6

The 4 P's of ITIL v3 are a change to four dimension of service management .​

Change 6

1. Organization and people​

2. Information and technology​

3. Partners and Suppliers​

4. value streams and processes.​

Content

Change 7

Changing of CSI ​model ,

Add an extra "Take action" step to the CSI model which now known as "Continual Improvement".​

Change 8

Governance now has a proper seat at the ITIL table​

Change 8

Governance present prominently in the ITIL 4 SVS and a full chapter (4.4) on it in the Foundation book

Content

Change 9

A brighter light has been shone on automation​

The purpose of automation in IT is to make work better faster and cheaper , that's why we say that "automation is our friend'.​

Change 9

Content

Automation principal in ITIL v4 says that ​

"Resources of all types , particularly human resources should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of. Human intervention should only happen where it really contributes value".​

Change 10

Enterprise service management is and isn’t mentioned

Change 10

There's no mention of "enterprise service management" in new book .​​

Only these three lines contains some information about it ​

1. "Service management is evolving and so is ITIL, the most widely adopted guidance on IT Service management (ITSM)"​

2. "A comprehensive and Versatile tool set for ITSM practitioners".​

3. "Key concept of service management".​

Content

WHAT IS THE PURPOSE OF ITIL® V4? AND WHY THE NEW VERSION?​

IT PROVIDES BETTER FOUNDATION FOR ORGANIZATION . IT HELPS TO MANAGE DIFFERENT APPROACHES AND FRAMEWORKS . ​

THIS HELPS YOU TO IMPROVE THE EFFICIENCY AND EFFECTIVENESS . IT WILL HELP YOU TO IMPROVE THE CONSUMER SERVICE AND QUALITY IN IT .

What is the purpose ?

WHY THE NEW VERSION?

WHY THE NEW VERSION

This works focuses on collobartion,customer feedback and small and rapid releases.​

The agile helps to manage complex projects .

Agile

Individual and team interactions over processes and tools​

Working software over comprehensive documentation​

Customer collaboration over contract negotiation​

Responding to change over following a plan

The agile software development emphasizes on four core values.

Devops is a software development method which focuses on communication, integration, and collaboration among IT professionals to enables rapid deployment of products. Its helps you to improve the speed and accuracy to deliver the service and applications .

Devops

Present visual materials

What Are the ITIL® V4 Certification Levels?

Videos

Images

Symbols

ITIL® V4’s first certification release will be at the Foundation level

Which level ?

ITIL® Specialist modules (3)​

Create, Deliver, Support​

Driver Stakeholder Value​

High Velocity IT​

ITIL® Strategist​

Direct, Plan, Improve​

ITIL® Leader​

Digital & IT Strategy​

ITIL® Master

remaining level

Question?

Question?

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