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COMMUNICATION CHARACTERISTICS
- COMMUNICATION MODEL
- CHANNEL CHARACTERISTICS
FORMAL AND INFORMAL NETWORKS
- DOWNWARD
- UPWARD
- HORIZONTAL
PERSONAL NETWORKING
- GUANXI
ETHICS
PERSONAL BRAND "ELEVATOR SPEECH"
UNAVOIDABLE
STRATEGIC
- INSTRUMENTAL
- RELATIONAL
- IDENTITY MANAGEMENT
IRREVERSIBLE
PROCESS
DOESN'T FIX EVERYTHING
RICHNESS - PERSONAL CUES (WRITTEN TEXT ONLY OR MORE), FEEDBACK FROM WHO TO WHO, PERSONAL FOCUS
SPEED - SYNCHRONOUS OR ASYNCHRONOUS
CONTROL - ABILITY TO EDIT, ADAPTING TO AUDIENCE CUES, ETC
TONE - WRITTEN = FORMAL, VERBAL = MORE PERSONAL
CONNOTATION OF CHANNEL - VOICEMAIL, TEXT, FACE-TO-FACE, ETC
MULTIPLE CHANNELS - REDUNDANCY PRINCIPLE
ORGANIZATIONAL CHARTS
DOWNWARD
UPWARD
HORIZONTAL
- TASK COORDINATION
- PROBLEM SOLVING
- SHARING INFORMATION
- CONFLICT RESOLUTION
- BUILDING RAPPORT
REVIEW GUANXI (PG 23)
FRIENDSHIPS, SHARED INTERESTS/SKILLS, PROXIMITY
- CONFIRMING FORMAL MESSAGES
- EXPANDING ON FORMAL MESSAGES
- EXPEDITING OFFICIAL MESSAGES
- CONTRADICTING OFFICIAL MESSAGES
- CIRCUMVENTING FORMAL CHANNELS
DELIBERATELY MEETING PEOPLE AND MAINTAINING CONTACTS TO GIVE AND RECEIVE JOB RELATED INFORMATION, ADVICE, TIPS, AND LEADS
- VIEW EVERYONE AS A NETWORKING PROSPECT
- BE CULTURALLY AWARE (IE WATCH NONVERBAL CUES) AND KNOWLEDGEABLE
- BE GRACIOUS
- HELP OTHERS
- ASK FOR REFERRALS
- MENTOR AND BE MENTORED
UTILITARIAN - GREATEST GOOD FOR THE MOST PEOPLE
RIGHTS - RESPECT RIGHTS TO TRUTH, PRIVACY, NONINJURY, ETC
FAIRNESS - FREE OF DISCRIMINATION OR FAVORITISM
COMMON-GOOD - FURTHER THE COMMUNITY GOOD
VIRTUE - PROMOTE CHARACTER DEVELOPMENT
LEGAL /PROFESSIONAL EXPECTATIONS - HOW WOULD PROFESSIONAL PEERS JUDGE YOU?
PUBLIC RELATIONS - WHAT WOULD THE PUBLIC THINK?
Communication Characteristics
Networks
Ethics
Read Sundown Bakery Strategic Case
Answer Chp 1 Questions
1. Apply the communication model to Hans' communication to his employees. Where in the model/which element would you make changes to first to try to resolve the problem?
2. How have the communication channels changed? What alternative strategies might reduce employee resentment? How do you think the culture of the organization impacts the channels that will be the most effective?
3. Identity instrumental, relational, and identity messages the employees received from management. How could Sundown improve it's upward flow of communication?
4. How did networks play a role in the scenario? How are networks being used to improve the situation? How else could they be used?
1. Review pg 20 "Your elevator speech" and pg 21 Using LinkedIn Effectively
2. Prepare a 2-3 minute personal brand speech where you will:
- showcase your skills and experience (at least 5, no more than 10)
- prepare a visual aid (eg Prezi) and include a professional photo
- include education and certificates
- share something about who you are , where you are from, and what your story is