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Transcript

COMMUNICATING AT WORK

CHAPTER 1

AGENDA

AGENDA

COMMUNICATION CHARACTERISTICS

- COMMUNICATION MODEL

- CHANNEL CHARACTERISTICS

FORMAL AND INFORMAL NETWORKS

- DOWNWARD

- UPWARD

- HORIZONTAL

PERSONAL NETWORKING

- GUANXI

ETHICS

PERSONAL BRAND "ELEVATOR SPEECH"

COMM

CHARACTERISTICS

COMMUNICATION CHARACTERISTICS

UNAVOIDABLE

STRATEGIC

- INSTRUMENTAL

- RELATIONAL

- IDENTITY MANAGEMENT

IRREVERSIBLE

PROCESS

DOESN'T FIX EVERYTHING

COMMUNICATION MODEL

CHANNEL CHARACTERISTICS

RICHNESS - PERSONAL CUES (WRITTEN TEXT ONLY OR MORE), FEEDBACK FROM WHO TO WHO, PERSONAL FOCUS

SPEED - SYNCHRONOUS OR ASYNCHRONOUS

CONTROL - ABILITY TO EDIT, ADAPTING TO AUDIENCE CUES, ETC

TONE - WRITTEN = FORMAL, VERBAL = MORE PERSONAL

CONNOTATION OF CHANNEL - VOICEMAIL, TEXT, FACE-TO-FACE, ETC

MULTIPLE CHANNELS - REDUNDANCY PRINCIPLE

NETWORKS

FORMAL NETWORKS

ORGANIZATIONAL CHARTS

DOWNWARD

UPWARD

HORIZONTAL

- TASK COORDINATION

- PROBLEM SOLVING

- SHARING INFORMATION

- CONFLICT RESOLUTION

- BUILDING RAPPORT

REVIEW GUANXI (PG 23)

INFORMAL NETWORKS

FRIENDSHIPS, SHARED INTERESTS/SKILLS, PROXIMITY

- CONFIRMING FORMAL MESSAGES

- EXPANDING ON FORMAL MESSAGES

- EXPEDITING OFFICIAL MESSAGES

- CONTRADICTING OFFICIAL MESSAGES

- CIRCUMVENTING FORMAL CHANNELS

NETWORKING

DELIBERATELY MEETING PEOPLE AND MAINTAINING CONTACTS TO GIVE AND RECEIVE JOB RELATED INFORMATION, ADVICE, TIPS, AND LEADS

- VIEW EVERYONE AS A NETWORKING PROSPECT

- BE CULTURALLY AWARE (IE WATCH NONVERBAL CUES) AND KNOWLEDGEABLE

- BE GRACIOUS

- HELP OTHERS

- ASK FOR REFERRALS

- MENTOR AND BE MENTORED

ETHICS

UTILITARIAN - GREATEST GOOD FOR THE MOST PEOPLE

RIGHTS - RESPECT RIGHTS TO TRUTH, PRIVACY, NONINJURY, ETC

FAIRNESS - FREE OF DISCRIMINATION OR FAVORITISM

COMMON-GOOD - FURTHER THE COMMUNITY GOOD

VIRTUE - PROMOTE CHARACTER DEVELOPMENT

LEGAL /PROFESSIONAL EXPECTATIONS - HOW WOULD PROFESSIONAL PEERS JUDGE YOU?

PUBLIC RELATIONS - WHAT WOULD THE PUBLIC THINK?

CONCLUSION

& QUESTIONS

Review

Communication Characteristics

Networks

Ethics

Activity

Read Sundown Bakery Strategic Case

Answer Chp 1 Questions

1. Apply the communication model to Hans' communication to his employees. Where in the model/which element would you make changes to first to try to resolve the problem?

2. How have the communication channels changed? What alternative strategies might reduce employee resentment? How do you think the culture of the organization impacts the channels that will be the most effective?

3. Identity instrumental, relational, and identity messages the employees received from management. How could Sundown improve it's upward flow of communication?

4. How did networks play a role in the scenario? How are networks being used to improve the situation? How else could they be used?

Personal Brand Speech

1. Review pg 20 "Your elevator speech" and pg 21 Using LinkedIn Effectively

2. Prepare a 2-3 minute personal brand speech where you will:

- showcase your skills and experience (at least 5, no more than 10)

- prepare a visual aid (eg Prezi) and include a professional photo

- include education and certificates

- share something about who you are , where you are from, and what your story is

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