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Weekly Meeting #13-19
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 12
# of Workshop Event Locations = 7
# of New Mastery Students = 75
# of Full Immersion Events = 8
# of Full Immersion Students: = 192
Last Weeks Results
WEEK 13
# of Workshop Event Locations = 10
# of New Mastery Students = 101
# of Full Immersion Events = 7
# of Full Immersion Students = 137
SOT
SOT
Last Weeks Results
- Tuition: $780,448 /$620,171 = 125.8% (+$160k)
- P: +$109,023 (104%) Q: +$330,661 = 104.6%
- Full Immersion Confirmations/Attended/Show Rate:
- Confirmation Rate: 182/184= 98.9%
- Show Rate: 174/184 = 94.6%
- CRI: Week: 32.99%, Phase: 27.68% Q: 36.1%
- WOW: Cassie: 2
- Phase/Quarter RTC %: Phase: 27.5%, Quarter: 35.85%
Tuition CAPE....
Student Support
Student Support Numbers
- Phone KPIs - HIT :)
- Total Calls: 530 (Inbound: 363)
- Available/Call Time: 247 (Goal: 184)
- Total Voicemails= 2 (Goal = 3)
- Survey Results = 144 (goal: 59), 4.88 (Goal 4.75) ***Survey Master was Jessica with 39!!!
KPIs
Primary + Accountability:
Alyssa, David, Jessica & Rochelle
- Email KPIs -HIT :)
- Total Tickets: 1,723/1,096
- Response Time(Goal< 3.00 hrs): 3.15**
- Survey Results(Goal: 97%+): 96%
- Average Touches(Goal <2.0): 1.71
- Chats - 46/100% (Chat master: Rochelle - 8)
IR Calls: 81 calls
MP Calls: 51 calls
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 11: 82.57%
- Week 10-11: 89.66% to 92.24%
- GNOME - Last Week's Winner - Eubank
Survey Results
Survey Results
- Phone Survey: Jessica
- Phone Survey: David
- Phone Survey: Jennifer
- Phone Survey: Team
- Email: Great folks...so helpful and respectful. As a business owner for many years, I truly appreciate an organization that has both direction and understanding for it's clientele. Tremendous job !!! (Mike)
- Email: Provided exactly what I needed and went above and beyond by providing an additional suggestion. Very cheerful. (Paige))
- Email:Disappointed that I couldn’t join the Full Immersion that I was hoping to be able to attend but Alyssa did an awesome job replying quickly and got all my questions answered.
- Email:Full of integrity and confidence. Great stuff, I could give superlatives still won't be enough. Worth it. Good job. Thank you. Great team. (Anderlan)
Announcements
Announcements
SOT/Outbound Support
Company
2
1
- New Jersey: 3/27-4/2 THIS WEEK
- Toastmasters: 7pm @ 960 Grand: Thursday
- OSA dates announced: May 3-5
- Next new hire training (April 22-26)
- April Fulfillment Training - Tentative topic: Business & Accountability coaching
- Realeflow team updated structure
- RTC3 Intake- 1pm (Come prepared with your approach)
- Intro Ashley
- Tuesday:
- Questions to engage spouse
- Wednesday
- Stump Antonio
- Thursday:
- HTWFAIP - Vanessa & Derek - How To Let The Other Person Save Face
- SPIN Selling : 2:30pm: **PAUSE**
Inbound Support
3
- This week's Friday training - Team discussion
- Real Estate Coaches late for calls - make sure you alert Molly & Bob
- Deal Review Structure Update: Bret no longer doing DR as of this weekend (still a RE coach). Calendar has been updated
- Survey stretch goals
- MP weekly emails
- Paige is out this week
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
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