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Assess Operation Management Theories Relevant in Today's Organizations

Operations Management Theory

Operations Management

Theory

Definition

Operation management is a set of tools and techniques that can be used by managers to improve effectiveness and efficiency of various processes within an organization (Wienclaw, 2019)

Total Quality Management

Total Quality Management (TQM)

(TQM)

Definition

Definition

Miller (2019) describes total quality management as an approach to improving the effectiveness and flexibility of organizations as a whole.

Sample Study

A study conducted by Melo, Guia-Maria, and Amorim (2017) found that the practice of social workers (human/social services) found that using a quality management system produced a more systematic and user centric approach, while their workload and time management decreased.

Quality Assurance

Quality Assurance

Department of Social Services

Quality Principles

Quality Principles

  • Client Focus
  • Right to Information
  • Right to Appeal
  • Efficiency & Effectiveness
  • Professionalism
  • Accountability & Transparency

Quality Development Approaches

Quality System & Policy

  • Policy & Strategy Development
  • Employee's Professional Development
  • Protocols & Procedure Development
  • Handing Complaints
  • Feedback System from Clients

Application of Theory

Apply Theory

Team of checks and balances.

A team that uses the checks and balance system that makes sure that policies for programs are being evaluated correctly in a timely fashion according to State and Federal Standards.

Recommendations & Conclusion

Recommendations & Conclusion

Recommendations

  • Adapt a standard of improvement standards.
  • Increase employee motivation & engagement
  • Improve trust from stakeholders that use the agencies services.
  • Internal and external auditors.
  • Increase privacy, rights, empowerment, ethical behaviors, and promoting better living standards.
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