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Operation management is a set of tools and techniques that can be used by managers to improve effectiveness and efficiency of various processes within an organization (Wienclaw, 2019)
(TQM)
Miller (2019) describes total quality management as an approach to improving the effectiveness and flexibility of organizations as a whole.
A study conducted by Melo, Guia-Maria, and Amorim (2017) found that the practice of social workers (human/social services) found that using a quality management system produced a more systematic and user centric approach, while their workload and time management decreased.
Department of Social Services
Team of checks and balances.
A team that uses the checks and balance system that makes sure that policies for programs are being evaluated correctly in a timely fashion according to State and Federal Standards.