Deescalation

General Don'ts

https://youtu.be/rOTd39Vruns?si=3ot9sAmgq09TrKD_

No touchy!!

Dont be broken record

Do not rush yourself or them

Do not belittle, mock or shame

Do not threaten (different than if/then)

Dont give nonverbal cues of resentment

Don't over-shout (JUST CALM DOWN!)

Don't be every day sadist!

Don't invade personal space

Don't respond to insults

General Do's

Level the playing field

Confirm what you think you've heard

Put hope in your voice (pygmalion effect vs golum effect)

Thank them where you can

Orient yourself to them

Normalize what they're feeling (not how they've gone about it!)

Move conflict elsewhere

Offer to help big picture (later on, firefighter w burning house)

Small verbal confirmations that youre listening

praying ninja-police, corrections

offer future appointment if theyre obstinant

-move closer to exit

keep them talking

unconditional positive regard

stay literal, no puns or metaphors

jokes can diffuse tension but TREAD LIGHTLY

follow thru on threat!

Gettin' Verbal Wit It

To Recap: https://youtu.be/zTRN3TTlyDc?si=lIznrRWrQNwPQ0U1

https://youtu.be/-V-p_j2M6sQ?si=AFk2RV_SAtyaAu_I

So what is cause for concern?

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-Hallucinations vs. delusions

-Command hallucinations

-Maybe persecutory delusions?

-Hyperfixation

-2 stories

Most Common Diagnoses

-Schizophrenia-psychotic break, hallucinations, delusions, pos/neg symptomology, word salad, longer experience and breaks

-Bipolar I/II-manic then depressive-paranoia,hallucinations, delusions, risky behavior, grandiosity, shorter experience, decreased need for sleep, rapid speech

Value of perspective, ex. noise level and respect first or last

-Importance of introducing yourself-shows vulnerability and interest

-Handshake? Proof that you want to communicate with them. Big pennies. Oxytocin/dopamine--bonus, 2 handed shake!!

-Name it to tame it

-*ask* for compliance

-How can you incorporate a

choice?

https://youtu.be/TBIfjBP-3e4?si=wva71xEXibFIEqeK

https://youtu.be/IqRleb7qRvg?si=9-x0egHtVmS4TOiM

https://youtu.be/t685WM5R6aM?si=RknSX9Sc5bjg_vQC

Mental Illness (SPMI)

Calmest outcome/smoothest deescalation as

it relates to the Great Commission

-How savior would enter/who is righteous, and handling conflict!

-Eliminating

embracing threat

-How does God want our demeanor to be when satan walks into the room? This is how we are to approach the trauma and demons people bring into church (with compassion added of course)

-We are commanded to live outside of fear and anxiety-John 14:27

-MI can feel scary...

-No in's and out's, just care

The Numbers

-Mental Health America (2022) reports that 19.86% of Americans have a mental illness

-Only 4.91% are severe mental illness

-2012 VanDorn et al, study of >34k people, __ % w/ SPMI became violent after 2-4yrs, __% without SPMI

-SPMI w/ substance abuse-__%

-__% public, __% family

Definition-APA-Changes in emotion, thinking, or behavior, or a combination of these. May be associated with distress and/or problems functioning in social, work, or family activities

The trauma and the brain

We're also called to use our brains!

-Emotional response to a terrible event such as a rape, accident or natural disaster

Mat. 10:16-20

????

What to do, what to do?

-s l o w d o w n

-Calmly redirect to reality-a request or offering snack/water

-Do not place yourself into the delusion, can cause harm!

-Do not deny a

delusion/hallucination

-Let next Sunday be tabula rasa

-Firm/Fair/Consistent

-Personality disorders, anosignosia

-Be honest if asked about your experience

-How it happens-p.54-"The Body Keeps The Score", Bessel Van Der Kolk, M.D.

-How traumas been treated-p.20 1st para/190,187

-Commonality, p. 20

-Normal response-p. 69

-Lid flipping, Dan Siegel

-Triggers-what are they, who has them-p.41

-Flashbacks-p. 15,p.200-could happen in service!

-Disassociation-p.66

-How long to deactivate POI's amygdala (not

perp, unsub, suspect)?

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Examine hearts and minds before entering safety position!

The Numbers

-Mental Health America (2022) reports that 19.86% of Americans have a mental illness

-Only 4.91% are severe mental illness

-2012 VanDorn et al, study of >34k people, 2.9 % w/ SPMI became violent after 2-4yrs, .8% without SPMI

-SPMI w/ substance abuse-10%

-13% public, 87% family

Intentions and motivations aligned with the spirit of Christ

and rooted in love-Mat. 5:43-45

Jesus in deescalation- Mat. 20:29, Luke 22:49-53

Neutral v. compassionate--because it works!!!

Yellow Flags-smell, behavior, mannerisms, did they drive there? Key: Do basics even better!

Red Flags-boisterousness, agitation, precursors to violence, property destruction. Key: Give space, call police, DONT BE A HERO

-Note: It is an option to call police for standby-they would be happy to do so!

-Sometimes you dont think

twice and you call the cops!! 2 stories...

Also, you got this!!!

The Why.....

Backup

Don't gang up

6ft partner distance

When to step in

Dont hesitate to tap out! Do so discreetly -A story

-Make tapout with someone different than you

-Only step in if summoned or obvious that help is needed

-Amygdala-can be activated and deactivated

-Prefrontal Cortex-flip it

back on!

-A human is a human is a human is a human!

-Calmest outcome/smoothest deescalation as

it relates to the Great Commission

-How savior would enter/who is righteous, and handling conflict!

-Eliminating

embracing threat

-How does God want our demeanor to be when satan walks into the room? This is how we are to approach the trauma and demons people bring into church (with compassion added of course)

-We are commanded to live outside of fear and anxiety-John 14:27

-MI can feel scary...

-No in's and out's, just care

Intoxication/Add'tl tips/backup/debrief

Debrief/Additional Tips

-Share your experience!

-Stay humble, receive feedback and admit mistakes

-Give honest feedback to team

-Share triggers with someone safe

-Do what you need to do to avoid burnout!

The best defense is prevention, even for small incidents

-Think about possible new policies for team

-The church is a place where the most vulnerable go, but is not supposed to be the most vulnerable place!

-Stance/Posture-15 degrees

-Eye contact-not sumo wrestler,not bird box

-Tone, speed of speech-kind, not condescending or grandma-y, apologetic if having to enforce exit-speed conversational or slower

-Facial expression-not 'neutral' -Hands-no flailing!

Academic

Vocational

Personal

Nonverbals!!!!!!!!!!

https://youtu.be/zO-cWNQa90g?si=BksEtxu9dDSbWXjG

-The first __ seconds

-Ryan Dowd quote

-Balance of humility and confidence, comfort and boundaries

About me, About you

Nonverbal cont'd

-Give full attention

• Acting non-plused, not bored though

-Classical (re)conditioning at work

• Respect AND disappointment-not either/or, can be yes/and!

-Avoid threat/disrespect, aim for respect/comfort

(YOUR FEELINGS ASIDE!)

• Remember, NV's of fear very similar to those meant to be a threat!

What do you want to know?

What do you already know?

What kinds of things have happened?

Potentials...

"Pull Yourself TOGETHER!"-Edna, The Incredibles

-Gas mask concept

*A conversation on self regulation*

https://youtu.be/0EVxSCcKo8Y?si=jxisGgjU1dstWnEu

Psst...I've

got a

secret...

-Work on being aware of your own triggers-physiological and psychological

-It will help you in conflict AND your spouse will like you better!!!

-Behavioral suggestions-mental happyland, heels into floor, tongue to roof

-Cognitive suggestions-"What do I feel sorry for this person about?", "what is

most productive here?", "not about me" on repeat, name your emotion

-Goal IS to restore calm as quickly and smoothly as possible and gain

COMPLIANCE...is NOT to:

-save them, teach them a lesson, get them to be sorry

C

{{Whats

worked

for you?}}

General Outline

-Balance between sharing gospel and keeping church safe

-Chronological

-Questions, 5min

-Communication=key!

Not going to cover identifying conflict

or specific substances......

De-Escalation

What it is, what it isn't, how to do it and how to keep your cool!