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UNRWA Case Study
1
“Corrosion” of Communication between UNRWA and Palestinians
How should UNRWA address the communication challenges that will come when communicating the incoming reduction of services caused by the funding crisis?
I - Language, Representation
& Identity
What are the obstacles complicating communicati...
What are the obstacles complicating communication between UNRWA and Palestinians?
UNRWA can be considered as both a provider of humanitarian aid on one hand, and a institutionalization of Palestinian identity on the other
Misunderstanding of the Agency's function?
Identity - informal role of representation of the Palestinians on the international scene
Humanitarian - provides services that materialize the Palestinian plight
"Main advantage of registration with UNRWA"?
Al Husseini, Jalal, and Riccardo Bocco. "The status of the Palestinian refugees in the Near East: The right of return and UNRWA in perspective." Refugee Survey Quarterly 28, no. 2-3 (2009): 260-285.
Portrayal of Refugees: Imagery as a Message
Portrayal of Refugees: Imagery as a Message
"Camps"
"Camps"
"Shelter"
"Shelter"
#DignityisPriceless
"campaign to stand up #ForPalestineRefugees"
Internalization of the language by refugees?
II -Communication in Context
How do these notions relate to communication between UNRWA and Palestinians ?
How do these notions relate to communicati...
Formal communication tactics are reserved for the international community (i.e. reports; social media...)
Communication between Palestinians and UNRWA takes the shape of relaxed methods (i.e. Whatsapp, rumors and gossip-making, wasta)
Acknowledging the diversity of actors
Western-UNRWA employees
VS.
Palestinian-UNRWA employees
VS.
Palestinian refugees who make use of UNRWA's services
What are the differences that need to be considered?
III - Suggestions
How should UNRWA address the communication challenges that will come when addressing the incoming reduction of services caused by the funding crisis?
How should UNRWA address the communicati...
Transperancy through Awareness
“It is no exaggeration to say that without these services, I might not be alive today. In addition, my wife, my parents, aunts and uncles, cousins, and almost all my relatives were educated in UNRWA schools, and several of them now teach there. When they became sick, they went to UNRWA health clinics. If they needed life-saving surgeries, UNRWA covered most of the cost. While under siege with skyrocketing prices, UNRWA stepped in to provide food assistance to many of my relatives in Syria.” (Mohammad, p.12)
Mohamad, Mohamad. “Without UNRWA I wouldn’t be alive today.” The Washington Report on Middle East Affairs 37, no. 2 (March 2018). 12-13.
Transperancy through Awareness
Insist on the humanitarian mission of UNRWA:
- Focus less on UNRWA as an international representation of the Palestinian identity
- Focus more on UNRWA as a service provider
Refocus on Internal Communication
- Up-to-date information regarding changes in services (e.g. warning of schools closing or medicine shortages at HCs)
- Relay information/communication through an assortment of platforms (tech or local)
- Increase presence of Palestinians in the higher echelons of staff (i.e. not only teachers, doctors, nurses, social workers & drivers and have more project managers, heads of field offices etc.)
Community Engagement and Feedback
- Increase UNRWA cooperation with Palestinian civil society groups
- Increase attention on suggestion boxes in the Camp Service Officer's office
- Open door policy and promote face-to-face interaction (i.e. town hall meetings)
Questions to be discussed?
How do the complexities of identity representation relate to communication between UNRWA and Palestinians ?
What are the external factors complicating communication between UNRWA and Palestinians? Are they relevant to the development of efficient internal communication tactics?
How should UNRWA address the communication challenges that will come when addressing the incoming reduction of services caused by the funding crisis?