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Professional Skills
29
Transcript
The Seas Ahead
What is a team / crew
A team is a group of people working together to achieve a shared / common goal.
Step 1 in a crew becoming a team is:
Agree a goal
Getting along as a crew:
Bolton & Bolton: Social Communication Styles
Crew contract
When is an issue an issue?
Different personalities and different communication styles?
Getting along as a crew
Communication involves:
Listening and speaking: 2 ears, 1 mouth
communication skills
Types of Listening
There are SOOOO many types of listening and each has its strengths and advantages. the three here the most commonly referred to and possibly the most useful to master.
Autobiographical
Autobiographical: when you relate what you hear to your own life / experience.
Great for bonding and reflective learning
Terrible for supporting & empathising.
Mixed success in objective decision making
Empathic
Empathic listening involves listening to the emotions to really understand what the other person is going through.
Rogers (1952) defines it as "listening to an experiencing the other's reality as if it were your own, but without forgetting the 'as if'"
It is not 'sympathy' and should not elicit a personal story in response - in that instance, you have likely slipped into autobiographical listening -which can be quite a destructive and damaging mode to be in when supporting through an issue
Great for coaching / supporting someone
objective
Objective listening means taking your opinion and view point and personal preference out of the equation and listening with an open mind, able to see from all angles clearly.
good for: decision making, resolving conflict
communication process
Errors can slip into a message because:
1. what is said is not what was intended
2. what was said was not said clearly / loudly enough
3. what was heard was misheard
4. what was heard was misunderstood
So.
speak clearly, repeat yourself and check for understanding.
Listen well, and check understanding
Bolton & Bolton: Social Communicatioon Styles
DRIVER: Lion
Expressive: LION
Aimiable: Dolphin
Analytical: Elephant
the green dot
when is an issue an issue?
Consider:
1. does it impede the team goal?
2. Is it on the crew contract?
3. what sort of barrier is it?
a. Environmental
b. Miscommunication
b. Behavioural
c. Personality
Team & Crew development
Tuckman
Forming
Storming
Norming
Performing
(mourning / adjourning)
Ice breakers
drinks
dinner
getting to know you
crew contract
Forming
crew contract - revisions and use
Communication
Brief / debrief
Feedback
Conflict resolution
performance management
dicsplinary
Storming
Norming
briefing
debriefing
goal alignment
feedback
reviewing
practise
time
Relationship building
Practise
time
communication
avoid complacency
awareness
reviews
Performing
Leadership
What Do leaders do?
What do Skippers do?
Situational Leadership: Hersey & Blanchard
1
2
3
4
5
Adair: TTI
Katz 1980 : Leadership Levels
(S)AID
(S) tanding orders / SOPS
A ction
I mpact
D o
Giving feedback / debrief
communication styles
Timing
Who
Location
Resolving conflict
Learning skills
Failure & the comfort zone
overview
the growth zone
Independent learner
Know you know
independent learning
reflective practise
setting targets
Reflective Practice
All cycles have a similar underlying theme, pick one you like and apply it!
(nb schon - not a cycle, but in / after action)
Reflective Practise: Borton (1970)
Borton (1970)
Kolb 1974 Experiential Learning
Reflective Practice: Schon 1978
Reflective Practice: Gibbs 1988
Setting targets
Choose a template
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