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Process of Change
2
TEAM 2 - Eddie, Sohini, Divya
Managing
THE
CHANGE PROCESS
Establish a sense of URGENCY
Errors
1
1. Potential crises & Untapped opportunities
2. Urgency rate>75%
URGENCY
Pitfalls
ERRORS
Time Value
"The Road ahead"
1. Underestimation
2. Not urgent enough
Form a powerful guiding COALITION
2
1. Group effort
2. Work outside formal boundaries
3. Offsite retreat or other tools
COALITION
Pitfalls
ERRORS
1. Not powerful enough
2. No sponsor from the top
The biggest mistake you can make is to "go it alone".
-John Kotter
Create a VISION
1. Vision to lead the change
2. Strategies to realize the vision
3
VISION
Pitfalls
"Lacking a vision"
ERRORS
"If you can’t communicate the vision to someone in five minutes or less and get a reaction that signifies both understanding and interest, you are not done."
Pitfalls
Enlist a Volunteer Army
4
"Its not a project, it's a journey"
COMMUNICATE
ERRORS
Communicating the Right Way
- Not utilization of channels
- Lack of vision
- Unable to build trust
Empowering people
5
- Motivate the workforce
- A sense of purpose
- Provide the right tool
EMPOWER
ERRORS
Pitfalls
- Unable to remove the Anti-change agent
- Lack of right tools
- Sluggish leadership
Plan & Create Short-Term Wins
6
- Create milestones
- Celebrate the accomplishments
- Rewards
SHORT-TERM GOAL
ERRORS
Pitfalls
- Unable to set up short term goals
- Unable to identify short term goals
- Failure to recognize the efforts
Transforming the Organizational Culture
Organizational Transformation at Microsoft
- From a Service company to People Company
- Shift in Organizational Culture
- Happy employee happy company
- Regain its value in market
Consolidate improvements and produce more change
- Real change runs deep
- Success allows to build on what went right and how to improve
7
How?
- Set Goals & Build Momentum
- Flow of Fresh Ideas through Change Agents
CONSOLIDATE
& IMPROVE
ERRORS
Pitfalls
- Declaring Victory Too Soon
Change Initiators + Change Resistors
= Celebrate Win
= Change Halts
- Exclude New Re-engineering Projects
Institutionalize New Approaches
- Change as part of the core of the organization
- Values behind the mission but show in day-to-day work
8
How?
- Talk Progress, Champion Success
- Effective Succession Planning
ANCHOR
ERRORS
Pitfalls
- Do not let people make their own connections
- Ineffective Succession Planning