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Tulloch Airlines:

A Flight to Success

Group-73

Team

ATITHI MURALI – 217507056 - 25%

LYNDA LIN - 217419978 - 25%

SAILALITH NANDAKUMAR - 219140132 - 25%

SUSAN CHITRAKAR - 217431945 - 25%

01

BPM & Strategy

Business Process Management is a technique that improves business processes within an organization continuously in order to achieve the organization’s goals.

  • BPM will help Toulloch airlines in enhancing communication between the departments
  • Enables the organization to make difficult strategic decisions.
  • Identify the faulty processes
  • Optimize individual tasks
  • Provides structure to the business

Problem Analysis

02

• No timely maintenance work for aircrafts.

• Travel agents impacting reservations with increased fees.

• Internal and external miscommunication.

• Lack of co-ordination between departments.

• Lack of IT systems and automation.

• Negligence of catering.

• Inefficient scheduling.

• Ultimately, Customer not satisfied.

URGENT PROBLEM?

Causes & Consequences

AS-IS of Tulloch Air

Problem Scoping Diagram

Gap Model

Proposed Solution

03

ERP System & its benefits:

  • ERP collects, stores, manages, analyzes and interprets data from across the whole organization.

  • Integration and automation of departments through ERP System.

  • All departments will have access to data of other departments.

  • Improved business insights with real time information will enable Tulloch plan the scheduling of flights appropriately.

  • Lower management and operation costs due to improved data integrity and financial controls.

TO-BE of Tulloch Air

Solution Consideration

04

During Redesign and Development Stage

• Stakeholders might pressurize the company to retract the project.

• Ensure safety of knowledge by transferring data regularly to cloud to prevent data related problems.

After Implementation of ERP

• Hire skilled experts with long term vision.

• Employees might not easily adapt to the new infrastructure. Training can be provided.

• To analyse data successfully and for future migration of data, regular maintenance of database by IT department is essential.

Detailed Project Plan

6 Months

Cost Analysis

Assumptions:

  • Medium Sized Business
  • Database management system costs: 5% to 10%
  • Infrastructure costs: 10% to 20%
  • Software costs: 15% to 30%
  • Human resources costs: 40% to 60%

Risk Analysis

Likelihood

Recommendations

05

1. Allocate one staff from IT to lead the ERP project implementation.

2. Ongoing training for employees to effectively use the new system.

3. Backup data in the cloud in case of server breakdowns.

4.Employ sales and marketing strategies based on current market trends.

5. Market research with market trends through customer feedback is essential for Tulloch to gain larger market share.

Thank You!

Questions?

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