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Business Process Management is a technique that improves business processes within an organization continuously in order to achieve the organization’s goals.
• No timely maintenance work for aircrafts.
• Travel agents impacting reservations with increased fees.
• Internal and external miscommunication.
• Lack of co-ordination between departments.
• Lack of IT systems and automation.
• Negligence of catering.
• Inefficient scheduling.
• Ultimately, Customer not satisfied.
During Redesign and Development Stage
• Stakeholders might pressurize the company to retract the project.
• Ensure safety of knowledge by transferring data regularly to cloud to prevent data related problems.
After Implementation of ERP
• Hire skilled experts with long term vision.
• Employees might not easily adapt to the new infrastructure. Training can be provided.
• To analyse data successfully and for future migration of data, regular maintenance of database by IT department is essential.
6 Months
Assumptions:
Likelihood
1. Allocate one staff from IT to lead the ERP project implementation.
2. Ongoing training for employees to effectively use the new system.
3. Backup data in the cloud in case of server breakdowns.
4.Employ sales and marketing strategies based on current market trends.
5. Market research with market trends through customer feedback is essential for Tulloch to gain larger market share.
Questions?