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The Conflict Cycle

Alyssa Zamzow

COM-1162

Assignment 4

Due: December 7, 2019

Conflict Cycle

Conflict is a normal process that we encounter everyday. There are many sources of conflict such as economic resources, value based and power. The conflict cycle is a process that outlines the action and behaviors in the resolution of conflict.

What is a Conflict Cycle?

Beliefs and Attitudes

The first step in the conflict cycle is the understanding of one's concerns, hopes, expectations, assumptions, perceptions, beliefs, values and fears.

Beliefs and Attitudes

In my current employment, I share an living quarters with my colleagues. It is my belief that we are all responsible for keeping the house clean, and that each person should hold the duty of cleaning up after themselves. After time, one colleague was leaving the kitchen dirty, garbage lying around and not noncontributing to any of the house upkeep. It is in my values to live in a clean manner, and I see it as a sign of respect to the other people sharing the house.

Conflict

In this scenario, there are many ways that the conflict can be resolved.

Conflict

Accommodate

Am I willing to continue to clean up after this person? It would avoid having a difficult conversation.... but it goes against my beliefs...

One conflict style is to accommodate. By accommodating it would create harmony, keep others happy and avoid confrontation.

Avoid

Avoid

Another conflict style is to avoid the situation.This can allow the person to assess the situation appropriately and decide to focus energy elsewhere. The problem might go away, but it may also delay stress.

Are there benefits to addressing the situation? Maybe if I just ignore it, I can focus on other issues. Its not fair that everyone else has to clean up after this one person..

Compromise

Compromise

Compromising as a conflict style that can be effective when ensuring that both sides are happy. It can also offer a quicker solution and show a willingness to work as a team

Maybe he doesn't even know that his actions are influencing the other employees, I'm sure we can come to some sort of agreement...

Response

My decision to address this conflict was an attempt to compromise. I spoke directly and honestly with my colleague about his cleanliness habits. He knew that he could have been putting more of an effort, but did not realize how it was affecting the other employees. He decided to make a change and put in an bigger effort to clean up after himself. We discussed with the other colleagues about creating a cleaning schedule so that the task is divided equally and the responsibility can be shared.

Outcome

The outcome to this conflict is positive. Each employee cleans up after themselves and we are able to continue sharing some responsibilities such as shoveling and cleaning the microwave. This allows an equal distribution of responsibility.

Outcome

Reinforces or Changes Beliefs and Attitudes

Reinforces or Changes Beliefs and Attitudes

Addressing this conflict is a reinforcement of my beliefs and values. I can see that the other employees value this as a sign of respect as well.

References

Petryshyn, S. (2010).Interpersonal Communications Retrieved from Lethbridge College COM-1162 D01 Canvas site https://lethbridge.instructure.com/courses/18694

References

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