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Weekly Meeting #26-19
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 25
# of Workshop Event Locations = 8
# of New Mastery Students = 63
# of Full Immersion Events = 10
# of Full Immersion Students: = 89
Last Weeks Results
WEEK 26
# of Workshop Event Locations = 10
# of New Mastery Students = 64
# of Full Immersion Events = 10
# of Full Immersion Students =
Student Support
Student Support Numbers
- Phone KPIs - Hit
- Calls: 536 (Inbound: 311)
- Available/Call Time: 287 (Goal: 238)
- Total Voicemails= 1 (Goal = 3)
- Survey Results = 113 (goal: ), 4.96 (Goal 4.75) ***Survey Master was Sassi with 23!!!
KPIs
Primary + Accountability:
Sassi, Jennifer, Heiress, Anderlan & Mike
- Email KPIs -Miss :(
- Total Tickets: 1,704/1,035
- Response Time(Goal< 3.00 hrs): 3.84
- Survey Results(Goal: 97%+): 96.7%
- Average Touches(Goal <2.0): 1.80
- Chats - 48/92.3% (Chat master: Yisela)
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 25: 60.87%
- Week 24-25: 62.96% to TBD%
- GNOME - Last Week's Winner - Sassi
Survey Results
Survey Results
- Email: Mike is a rock star. He's always prompt and helpful.
- Email: Like always, professional and fast service. Very proud to be part of this family. (Mike)
- Email: They are incredible. I am over 65 years old and I have never had such a fantastic outcome from any other customer service department. (Anderlan)
- Email: Thank you guys son much , I don't know what would I do without you guys (Steve)
- Email: Cylina was very helpful. FB support is consistently pro-active and solutions oriented. Very much appreciated!
Announcements
Announcements
Team Announcements
Company
2
1
- This week's Friday training :
- Bad Sat Follow ups Training Next
- Coaches Mastermind recap
- Chicago: June 26- July 2
- CMA: July 13-14
- OSA: Aug 2-4
- Toastmasters: 7pm @ 960 Grand: Thursday
- 3-Day Speaker Update: Cole Hatter has moved on. 2 new speakers are in training
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
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