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Weekly Meeting #35-19
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Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 34
# of Workshop Event Locations = 10
# of New Mastery Students = 82
# of Full Immersion Events = 8
# of Full Immersion Students: =
Last Weeks Results
WEEK 35
# of Workshop Event Locations = 10
# of New Mastery Students = 92
Student Support
Student Support Numbers
- Phone KPIs - Miss :(
- Calls: 672 (Inbound: 276)
- Available/Call Time: 225 (Goal: 200)
- Total Voicemails= 4 (Goal = 3)
- Survey Results = 166 (goal: 63), 4.96 (Goal 4.9) ***Survey Master: Sassi with 36!
KPIs
Primary + Accountability:
- Email KPIs - Hit :)
- Total Tickets: 1,903/1,212
- Response Time(Goal< 3.00 hrs): 2.87
- Survey Results(Goal: 97%+): 98.02%
- Average Touches(Goal <1.8): 1.77
- Chats - 38/100% (Chat master: Jesse, 7)
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 34: 79.17%
- Week 33-34: 84.29% to 87.14%
- GNOME - Last Week's Winner - Heiress/Cylina
Survey Results
Survey Results
- Email: Very good! I appreciate all the support and love from everyone. Thanks so much! Krushin' it!!!! (Mike)
- Email: First Matthew and then Yisela. They were both helpful and the hand-off went flawlessly. Thank you both for your help.
- Email: CRUSHED IT. (Sassi)
- Email: So far I'm very satisfied and I feel that I am not alone on my journey. I thank FortuneBuilders Team for holding my hands while I'm working to achieve my goal. Thank you. (Jesse)
- Email: I really appreciate Alyssa contacting me the same night, as I didn't expect a reply until the next business day. Thank You! :)
Announcements
Announcements
Team Announcements
Company
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- Phoenix: August 28 - Sep 3
- Grand Coast Capital: Webinar tonight @5pm
- Ignite Tickets - Transfer to 2020
- Commercial Investment Opportunity: Webinar on Wed 8/28 - Accredited Investors Only
- Grit: Bookclub
- This week's Friday training : Quiz
- Five9 Daily Log-in: 7am sharp
- Phoenix BC - New students from Phoenix
- BC Registrations
- Equity Street Capital email Zen Desk
- Inside Admissions Payments /Payments in general
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
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