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The H-E-B Way: Heart For People

Serve

The H-E-B Way

Is how we achieve the Bold Promise

The H-E-B Way

Heart For People + Head For Business= Passion For Results

How it Works

Heart For People

+ Head For Business

= Passion For Results

Heart For People

is the foundation for our success

Heart For People

How?

How do we do that?

Caring for our Partners and exceeding customer expectations

Competency

Trust- Connect- Relate- Serve

Serve others and exceed their expectations

Behaviors

We do this through:

  • Understand
  • Anticipate
  • Resolve
  • Provide
  • Receptive

How We Serve Our Partners

Partners

  • Texas Proud Pay during COVID- 19
  • protect our Partners by implementing plexiglass shields
  • open door policy
  • Valued Partner Perks
  • Internship Experience
  • Partner Scholarship Program

How We Serve Our Customers

  • A+ Customer Service
  • Introduction of Curbside
  • Introduction of FAVOR

Customers

How We Serve our Community

Community

  • Disaster Relief Efforts
  • Mobile Pharmacy
  • Mobile Kitchen
  • Feast of Sharing
  • Excellence in Education
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