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Context Menus

List Records & Fields

They provide different levels of controls for a given list view.

  • List Controls menu.
  • Column options menu.
  • List Fields (right-click) context menu.

Filters

A filter is a set of conditions applied to a table list to isolate a subset of data.

Adding New Fields

To edit a list view

Add a list to the application menu

List Views & Form Views

Table Components

Form Design

Form Configuration

Tables

Form Configuration

Views provide specific fields or columns to support different work activities.

Views enable users to quickly display the same list or form multiple ways. Admins can create multiple views according to the users.

Fomr Layout

We use the list collector to add, remove, or reorder fields

Tables & Columns

Forms

It involves changing the form layout and the related list layout.

We can configure form using:

- Form Design.

- Form Layout.

- Form Builder.

A form displays fiels from one record

Field Attributes

Field Types

Navigate to All > System Definition > Dictionary for Dictionary.

Navigate to All > System Definitions > Tables or Tables & Columns for table creation.

Relationship Visualized

Visual representation of table relationships

Table Relationships

Extending a table

Dot Walking

It gathers information from a series of tables through reference fields

Tables Overview

Everything in ServiceNow is a table that consists of records.

Records are the data stored in tables, which contain fields.

Fields are individual pieces of data within a record

Data in ServiceNow is stored and managed according to a database structure that we can configure.

Tables are a data structure or database component which contain records.

Base Tables

Core vs Custom

Columns define the attributes of a table. Once you access the form, it will display the fields specific to it.

The System Dictionary contains the definition for every field from all tables in a SN instance.

Tables are essential for data management, applications use tables and records to manage data and processes, like incidents.

On a list view we can see the number of records that a table contains.

When you access a form, you get the information about that specific record on that table.

Schema Map

ServiceNow Tables & Columns

Questions?

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Formatters

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Exploring the Key Features

Patricia Serrano

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