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Pre-Employment Cafe Skills Training Program
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Pre-Employment Cafe Skills Training Program
What does excellent
Customer Service mean to you?
Customer Service
Customer Experience
Customer
Experience
- First Impressions
- Smile and make eye contact
- Connect with the Customer
- Use professional language
- Check in with your customers
Connect with the Customer
Learn and use their name!
(Learn their dog's name too!)
Ask them questions:
"Any fun plans today?"
"Do you live in the neighborhood?"
"Is this your first time into the cafe?"
Using Professional Language
Try saying:
"Would you like..." instead of "Do you want..."
"What can I get started for you today? instead of "What do you want?"
"May I have a name for the order?" instead of "Whats your name?"
"Thank you so much for your patience!" instead of "Sorry for the wait."
Avoid using "Sir" or "Ma'am" unless you are speaking to a Senior Citizen.
Receiving Orders
Use proper cash handling skills
Set accurate expectations
Ensure that all orders are correct and that all ordered items are available
Receiving Orders
Health Precautions
- No Cash.
- Nothing from the outside comes inside.
- Don't touch customer surfaces.
- Always wash your hands after wiping down tables outside.
- Always sanitize the screen and card reader between customers.
- Wash and sanitize your hands frequently.
Health Precautions
Suggestive Selling
- Hit your average transaction goal
- Don't be pushy, be encouraging
- Ask for customer preferences
- Be genuine and read the customer
Suggestive Selling
Menus
Basic Food Handling and Safety
Food Handling and Safety
Food Safety Video
Basic Food Safety
Food Safety 101
- Clean, Clear, Sanitized
- No Food in the Danger Zone!
- Always wear gloves
- FIFO
- Date EVERYTHING!
- Avoid Cross contamination
Kitchen Etiquette
- Accidents = Injuries and Food Waste
- Communication is key
- Behind, on your left/right, hot, sharp, heard
- Hand washing
- Apron Etiquette
- FOH and BOH
- Presentation
- 86d
- Three sinks: what are they for?
Hand Washing 101
Always wash your hands:
- when you begin your shift
- at the beginning and end of your breaks
- in the bathroom and when you come back from the bathroom
- after touching any customer-shared surfaces
- after touching your face, hair, or face mask
- after eating or drinking
- when switching prep tasks
- at least once per hour
Dish Pit Guidelines
Dish Pit
Guidelines
- Maintain the dish water
- No unsupervised sharps
- Prevent breakage
- Wash cleanest to dirtiest
- Scrape, Wash, Rinse, Sanitize, Air dry
Compost, Landfill, or Recycle?
Compost
- All Food Scraps
- All cups, lids, and straws
- Paper towels
Recycle
- All milk or juice cartons
- Cardboard boxes
- Glass containers
- (not drinking glasses)
- Aluminum foil or cans
Landfill
- Anything else
Expediting and Prioritizing Orders
- Look up the line
- Are you prepared?
- Can you multitask?
- Communicate with team members
- Check ticket times
- Ask for support when needed
Specialty Coffee
Steps to Becoming a Coffee Team Member at CFP
Topic
1. Attend and Complete the 3 hour Coffee Training Program
2. Work 2 Coffee Shifts with Complete Supervision
3. Pass the Coffee Knowledge Written and Practical Tests
4. Coffee shifts will be scheduled at the discretion of the GM
Espresso
Drinks
Espresso Preparation
- Under-Extracted vs. Over-Extracted
- Sweet, Bitter, Acidic, Smooth
- Use espresso within 5-14 days off roast
- Protect your wrists, elbows, shoulders, and spines
What Effects Espresso?
Volume of Espresso Used
25 g
15 g
Variables
Pressure of Tamp
50 lb
20 lb
Size of Grind
Extraction 101
Extraction
Perfectly Extracted
- Shot is between 25-30 seconds
- Tastes well rounded and flavor moves throughout entire mouth
- Is slightly bitter sweet with notes of chocolate and blueberries