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Training 4 Trainers
April 2019
Welcome
INTRO
AGENDA
1
How Our Training Program Works
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How to Develop Trainings
AGENDA
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Practical Tips and Strategies
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Child Support Integration Program
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Available Resources
ABOUT
The Training and Career Development team promotes the effective, efficient and professional job performance of Orange County Department of Child Support Services staff by providing relevant, timely, and comprehensive training presented in accordance with the highest standards of the training profession.
ABOUT
The majority of learning sessions are developed in-house by Staff Development Specialists. Effective curriculum development is vital in designing sessions that promote the professional growth of CSS employees.
MISSION, VISION & VALUES
OUR MISSION
To facilitate the financial support of children by engaging parents and providing professional child support services.
OUR VISION
To be a trusted partner of parents in securing financial stability for Orange County’s children.
Integrity and Respect
Commitment to Children
Growth & Learning
Top Six Values
Dedicated Customer Service
Teamwork & Collaboration
Compassion & Encouragement
OUR TEAM
OUR TEAM
Ian Rudge
Deputy Director
Velita Rish
Admin Manager I
Josie Ramirez
Sharen Owens
Aaron Dang
Cheryl Vargas
Staff Development Specialist
Jan Dunford
Information Processing Specialist
PROGRAMS
PROGRAMS
LEADERSHIP TRACK
Leadership Track
Leadership Development Program
CSS provides newly promoted leaders training opportunities in the areas of leadership and human resources. Leadership Development Program (LDP) curriculum offers a variety of foundational topics, practical skills and resources for the continued development of a participant’s leadership career. Experienced CSS managers through sharing of personal insight and real-life examples deliver LDP sessions. Pairing this training with human resource topics provides a comprehensive and holistic approach to equip new leaders with the tools required for a successful on boarding experience
SELF Certification Program
Supervisor Enhancement Leadership Forum (SELF) Certification was created for staff interested in developing their leadership skills for supervision. The evolution of the program directs the focus toward leadership skills that can be used in any position leading to increased career opportunities. Success in this program means that participants will be prepared to be leaders in any position they hold; have a plan for their career; and be competitive in recruitments.
LEAD
The LEAD track for our first-line managers focuses on examining the attributes of their role and how to successfully champion the CSS mission and vision, and manage resources to achieve department goals and objectives.
Effective managers make a difference in their workplace and positively influence their team. Managers must be able to lead their staff, develop trust to build relationships and equip their staff with the resources and tools they need to succeed.
LIFT
LIFT track provides a tailored curriculum to support the daily responsibilities and activities of our supervisors.
Supervisors are responsible for managing staff, administering policies, implementing procedures, delegating assignments/tasks, development of staff, team building, coaching and counseling, setting clear expectations, documenting staff performance in evaluations and improvement plans and support their manager in leadership duties.
We recognize the important role and responsibilities of a supervisor and the impact of their daily interactions with staff; especially when those responsibilities include providing excellent customer service and effectively managing caseloads. Supervisors greatly contribute to the organizational culture and team morale.
Annual Offsite Meetings
The all-day events are facilitated by a vendor (Dale Carnegie) and TCD. Themes and subject matter for the meetings are identified by CSS senior leadership based on feedback, surveys and critical leadership competencies and presented for Executive leaders’ sponsorship.
A critical component of CSS offsite meetings is experiential learning, centered on concrete experience, observation and reflection, forming abstract concepts and testing in new situations.
LEAD
LIFT
Unit Specific
Call Center
Case Initiation
Establishment
Research
Enforcement
Customer Service Contact
Legal
Unit Specific Track
Facilities & Mail Room Services
CPRT and EET
Department Wide
Big Picture Training
Communicating Through Email
Excel
Department
Wide Track
Communication Skills
Emotional Intelligence
PowerPoint
Listening Skills
CEO of Me
Walking in Their Shoes
Addressing Gossip
KEY RESULTS
PROGRAM 3
KEY RESULTS
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label 2
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Ad-Hoc Track
milestone 3
2018
TIMELINE
TIMELINE
milestone 2
2015
milestone 1
2013