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Leveraging Human Asset

GROUP F:

20151-19365 Aasha Kumari

20151-19046 Aunzilla Aslam

20151-19059 Zainab Tariq

Leveraging Human Assets for MNC’S performance (Main Article)

PART-A

ARTICLES

  • A study has been conducted which has tested the impact of the dimensions like Human Resource system, Management Development and Employee engagement on the performance of an organization.
  • Data has been collected of 10 MNC’S managers to examine the relationship in between these factors.
  • Leveraging Human Assets is an important factor to enhance the performance of the organization and the industry mainly MNC'S has shifted their focus towards it.
  • Leveraging human capital is useful in attaining the competitive edge.
  • A link has been established among performance of the company and HR System
  • MD has been given more emphasis as it involves training of managers to enhance their capabilities.

CONTINUED ARTICLE # 1

ARTICLE # 1

  • The Missing link has been established which is employee engagement HRS considering the needs of their employees.
  • HRS can effectively impact organizational performance only when there is employee engagement in place
  • Social Exchange theory- when employees are trusted & valued, they gets engaged which is reflected in their good behavior that ultimately results in good organizational performance.
  • Engaged employees are happy at work that leads to greater productivity and performance of employees.
  • MNC’s focuses more on management development by giving training to employees.
  • Employee engagement can increase:

1. Productivity

2. Engagement

  • Firms can achieve the competitive advantage by keeping employees satisfied, motivated and engaged.
  • leveraging human asset can increase innovation and productivity.

HBR- Assessing performance: Maximizing Your Return on People

ARTICLE # 2

  • Many organizations considers their Human Assets or any investment on them as a huge cost.
  • For many good and growing companies their employees are their assets and are the source for them to get competitive advantage in the long run.
  • No proper measures are there to measure the contribution of the bottom line employees and also the investment on them.
  • Job satisfaction, sharing of knowledge and leadership development has considerably changed a lot now. It is suggested that since performance traditional
  • HR metrics fails to predict firm’s performance therefore the authors have developed an efficient system that is helpful in assessing Human capital.
  • They have worked on the metrics that can be used for predicting the firm’s performance and can also direct a firm how much to invest in Human resources.

ARTICLE # 2

  • A new framework has been suggested by the authors that has an immediate and evident advantages of enhancing the performance of the firm.
  • This framework gives much attention to the link among performance and people.
  • Through this framework most of the organizations will understand the importance of investment in their people.
  • The framework basically involves set of Human capital management (HCM) drivers that comes under five of the categories:

1. Leadership Practices

2. Employee Engagement

3. Knowledge Accessibility

4. Learning capacity of organization

5. Workforce Optimization

  • A survey has been designed that scores an organization’s (HCM) Human capital management capabilities range that would find out the flaws and enhancements in performance of the firm.

CONTINUED ARTICLE #2

Leveraging the Innovative Performance of Human Capital Through HRM And Social Capital In Spanish Firms

ARTICLE # 3

  • Analyzed how human and social capital can contribute to improving the innovative performance of companies, & how social capital might enhance human capital.
  • Argued on leveraging effects of HRM practices on human and social capital.
  • Proposed a nexus between innovative performance and firm performance.
  • This research empirically analyzed these relationships based on data from the R&D departments of a sample of Spanish industrial companies.
  • Interesting Results: only one of the two characteristics of human capital, uniqueness, has a direct and positive effect on firm innovativeness.
  • Unique and rare knowledge is what gives rise to new products that are different from those of competitors.
  • Recommendation: R&D departments should incorporate HRM practices that aim to enhance both the uniqueness of human capital and social capital; which in turn have effects on innovation performance.

The Impact of Employee Engagement on organization’s Performance

ARTICLE # 4

  • Employee engagement can acts as a mediator.
  • The success of the organization can be found by:

1. Organizational Outcome

2. Financial Outcome

3. HR outcomes

  • EE can make employees happy. Unhappy employees will likely exhibit lower productivity and higher workplace deviance.
  • Before designing HR system, we need to identify the needs of the employees.

PART-B INTERVIEW

INTRODUCTION

  • The emphasis of leveraging human assets is to increase the outcome, productivity and performance of organization.
  • Managers connect the dots of objectives with the goals of the organization.
  • Multinational companies adopted new ways of engaging and leveraging the employees such as:

1. Video Calling

2. Gamification

3. Customized Position

  • To create an employee centric environment for employees.

For example: Google, Capital One and Ben & Jerry’s.

TODAY'S

SCHEDULE

- Leveraging Human Assets for MNC’S performance (Main Article)

- HBR- Assessing performance: Maximizing Your Return on People. (Aunzilla Aslam's Article)

- Leveraging the innovative performance of human capital through HRM and social capital in Spanish firms. (Zainab Tariq's Article)

- The Impact of Employee Engagement on organization’s Performance.(Aasha Kumari's Article)

Last Saturday

TODAY'S

SCHEDULE

Aunzilla Aslam

  • Question 1 to 3

Zainab

Tariq

  • Question 4 to 7

Aasha Kumari

  • Question 8 to 11

INTERVIEWEE'S DETAILS

INTERVIEWEE'S DETAILS

QUESTIONS

1st Part (Aunzilla)

3rd Part (Aasha)

QUESTION/ANSWER

2nd Part (Zainab)

Question 1

1. Explain your company’s culture. What steps have you taken to promote a healthy company culture?

QUESTIONS 1-3

  • Culture is the character and personality of an organization.
  • It entails how people interact, collaborate and get along with the workplace.
  • Bank's culture is very open and transparent.
  • Employees are encouraged to give suggestions for improvement in overall operations of the Bank.
  • Employees are motivated to attend relevant trainings of their concern to increase their efficiency level.
  • Open door policy that each employee can approach HOD directly because of family-oriented culture of the Bank.
  • Bank has make sure everyone follows core values set by the management.
  • Incorporate mission statement in their job roles efficiently.
  • Bank AL Habib looks for continuous innovation.

2. Is there any mentoring and developing process in place for employees? And what are your promotion criteria or promotion plan for employees?

QUESTION 2

  • Rules set by the management, a period of minimum 3 years is set for promoting to next higher grade.
  • An individual performs exceptionally, can be promoted to next higher grade before 3 years.
  • There is a process for mentoring and developing talent, in terms of “Performance Plan”.
  • Training section, who time to time nominates employees for relevant trainings in-house or ex-house, based on TNA data.

3. What activities or practices are there to engage employees?

QUESTION 3

  • Employee Engagement is a key factor in determining organization’s efficiency.
  • Recently Bank AL Habib launched Employee Engagement Survey.
  • Bank AL Habib continuously looks for suggestions for improvements from its employees.
  • Pays cash rewards to employees.

QUESTION 4

Which employee benefits do you find drive the highest employee engagement?

QUESTIONS 4-7

  • Cash Rewards
  • Loyalty Awards
  • Medical Insurance
  • Training/Coaching
  • Trust as a key aspect of Bank AL Habib’s culture.
  • Career Growth

5. What motivates you to work as organization manager?

  • Performance = Function {Ability × Motivation × Opportunity}
  • Motivated in terms of :

1. Learning

2. Growth

3. Intrinsic/Extrinsic Rewards

4. Being valued in goal-setting

5. Appreciation

QUESTION 5

6. How well does your organization utilize its people as an asset to help it improve, stay competitive, and strategically meet goals?

QUESTION 6

  • People are your most important asset!
  • Bank AL Habib utilizes its employees by gauging customer satisfaction level.
  • Regular awareness sessions for employees.
  • In banking industry, customer service is the utmost factor.

7. Which factor majorly connects human resource systems and employee engagement in your view?

QUESTION 7

  • Good relationship between employees.
  • Teams and Managers connects the employees with HRS.
  • Recognition from boss.
  • Communication
  • Intranet system
  • Training regarding new system
  • Software and Technology

QUESTION 8

What is the average tenure of people in your organization? In the last five years, has it increased, decreased, or remained the same?

The average tenure is about Ten years.

QUESTIONS 8-11

9. How leveraging human capital with its innovative HR practices enhances the performance of your organization?

  • To get rid-off job titles
  • Two-way mentoring

QUESTION 9

QUESTION 10

10. Research shows that leveraging human capital can be done through an employee volunteer program which encourages employees, could you please share views regarding your industry and your organization policy?

  • Employee volunteer program in order to attract the new talent and millennial.
  • The aim of this volunteer program is to improve:

1. Skill Set

2. Confidence

3. Positive learning from peers.

4. Reduction in Absenteeism.

11. In your view what kind of role does leadership play in leveraging human capital and social capital in your organization?

QUESTION 11

  • Drive the Efficiency
  • Make employees accountable
  • Socialize with employee

RECOMMENDATIONS

REVIEW

  • Open system for the bank, having few management rules for employees to follow.
  • Video Interview for Hiring.
  • Open Working Space.
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