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By Ellen Weir
The NHS is a multidisciplinary team made up of a range of people with different skill sets who all work together and with members of the community in order to provide the best care possible for patients
For example:
During surgery in the operating room there will be:
- ODP's
- An anesthetist
- Core and specialist trainees
- surgical nurses
- consultant surgeon
- medical students
Each person is considered important and their wishes and concerns are taken into account with all decisions made. Patients are not given false hope or promises and treated with honesty.
For example: Geriatrics
It's very important to treat older patients with respect and dignity as they can often feel embarrassed and as if they are wasting doctors time. Many also have very complex health conditions and multi-morbidities.
The main role of the NHS is to provide quality care. All members of the team strive to provide this care in the best way they can by constantly trying to improve and taking on feedback.
For example: Communication
One of the most important parts of providing quality care is through good communication. To communicate effectively when breaking bad news we use the SPIKES method:
S - Setting up
P - Perception
I - Invitation
K - Knowledge
E - Emotions
S - Strategy and summary
Each individual has a unique problem/anxiety that needs to be tended to in a kind and compassionate way. Other team members are also treated with care.
For example: The 6 C's
In order to provide compassionate care all departments use the 6 C's:
- Care
- Compassion
- Competence
- Communication
- Courage
- Commitment
Everything that is done is completed with the aim of improving the health and well-being of people.
For example: Palliative care
When the disease can no longer be cured treatment switches to improving the patients life rather than treating the disease. To do this we use the 5 priorities of a dying patient.
1. Recognize
2. Communication
3. Involve
4. Support
5. Plan and do
The NHS is not exclusive to any one group and works to provide care for everyone in the community no matter what situation they are in.
For example: A and E
A and E is open 24/7 for everyone for free with no need for a referral or booking regardless of the health problem or persons age, gender or race.
This principle can often leave the department overstretched with large queues and waiting times
It is because of these core values being expressed across all areas of the NHS that they are able to treat over 1 million patients every 36 hours and have become one of the most cherished and recognized identities in the world.