NET1

OAl management

Student Computing center

Student Computing centre

Andrew Lyssy

SCC Lab Manager

Dinah Logan

SCC 1st Shift Supervisor

Rigo Cisneros

SCC 3rd Shift Supervisor

west campus library

Greg Dietz

WCL Lab Manager

Liaquat Ali

WCL 1st Shift Supervisor

Nahrin Majid

WCL 2nd Shift Supervisor

blocker labs

Austin Stoker

Blocker Lab Manager

Scott Shaw

Blocker 2nd Shift Supervisor

Student Leaders

Student Leaders

• Senior lab employees appointed by supervisors to carry more responsibility

• Monitor and adjust daily lab schedule

• Good resource for customer solutions

• May fill-in as lab supervisor

Work stations

Remote locations

• http://oal.tamu.edu/Printing/Print_Kiosk.php

• Replace Paper and toner

Remote locations

Dress Code

Dress Code

Attendance Expectation

Attendance Expectation

• Show up for work on time and stay until the end of your shift unless specifically excused by your supervisor.

• Any training hours assigned are to be treated and worked as any other scheduled time.

• An absence can be excused ahead of time by contacting a manager/supervisor for such reasons as illness, emergencies, and schedule conflicts with tests or at the manager/supervisor’s discretion.

Attendance Policy

"You are responsible for working scheduled hours unless they are picked up by another co-worker or they are excused by a full time staff member.“

Attendance Policy

*If you are verbally excused (in person or on telephone), following up with an email to the lab-fte email would be wise

Running Late?

Running Late?

• Call lab supervisor or student leader to alert the lab.

• Adjust your schedule to ensure you arrive on time.

• Prevent being late moving forward.

• Habitual tardiness is equal to missed shifts.

• Don't just speak to a student worker, make sure you are speaking to a student leader, supervisor or lab manager when running late.

Rules for taking up hours

Rules for taking up hours

Dropping Hours

Dropping Hours

• 2 Types of Dropping Hours

• Dropping Scheduled Hours prior 24+ Hours notice

• Drop hours as early as possible on Scheduler

• Watch Scheduler to know if hours were picked up.

• If hours are still on your schedule 2-3 days before, contact your supervisor (in person, using the lab-fte email on the yellow contact card or phone call) asking to be specifically excused for those hours.

Dropping Hours 24 Hours or Less Notice

Dropping Hours 24 Hours or Less Notice

Giving away hours within 24 hours of the scheduled hours is considered an emergency drop of hours.  

Listserv addresses: scc-fte@listserv.tamu.edu, 

wcl-fte@listserv.tamu.edu, 

oal-bloc-fte@listserv.tamu.edu

**If you are unable to reach a computer to accomplish #2 and #3, advise the supervisor/student leader. A full time supervisor can do it for you.

NOTE – all hours for that day will be dropped and you will not be allowed to pick up more hours that day.

Scheduled vs Unscheduled hours

Scheduled vs Unscheduled hours

• During your training period you will be scheduled for the required number of hours at the lab to complete training – Ideally in the print room but you may work in other workstations if required
• After completing your training period, you will be scheduled for a percentage of your requested hours.
• You will be able to pick up hours in any position, any lab, for hours over your scheduled hours, not to exceed the maximum total hours including training classes.
• You can Take/Drop both scheduled and unscheduled hour
• You cannot drop hours to pick up hours at another lab

Electronic Policy

Electronic Policy

FOOD POLICY

• Employees are not allowed to eat while on station.

• Drinks allowed on station but preferably not sitting out on the desk.

• A breakroom is provided for meals/snacks.

• Lab users are allowed to have reasonable foods and drinks. Not full meals, pizza, strong smelling foods, etc.

FOOD POLICY

Customer service: Always

• You are the face of the OALs, and TAMU
• You are new (surprise!) so everyone expects you to ask questions…never guess at an answer
• Being approachable is #1
• Greeting, smiling, recognize when a customer needs you

Customer service: Always

Greeting Customers

• Always offer help (even in print room)

• Make eye contact

• Go to customer’s machine, if possible

• Offer pro-active answers
• Not just “yes” or “no”
• “We don’t sell software, but you can buy it at software.tamu.edu, and pick it up in Teague

Greeting Customers

Bookmark

Check if you have access to oalstaff.tamu.edu

Bookmark

Mapping Network Drive

• Only use staff drive for OAL work

Mapping Network Drive

ACCOUNT 88

• Use Account 88 to print OAL work product

• Only use Account 88 for OAL work.

• Account 88 will be enabled soon

• Still Need to confirm cost acceptance

• You will not be charged to your personal account

SWIMS

http://oalinfo.tamu.edu/Swims/

SWIMS

sso.tamus.edu

• Go to sso.tamus.edu and login with your UIN and password

sso.tamus.edu

TRAINTRAQ

Complete all 6 hours of Training by the deadline.

TRAINTRAQ

TIMESHEET RULES

• Timesheets are due BiWeekly, every second Saturday evening!

TIMESHEET RULES

EDITING THE TIMESHEET

• Load the due timesheet and fillout hours for both the weeks before submission

EDITING THE TIMESHEET

REVIEWING THE TIMESHEET

• Review the timesheet before submitting it

REVIEWING THE TIMESHEET

ADDING COMMENTS TO THE TIMESHEET

**Remember your timesheet must match your schedule or you should write in the comments box why it does not.

ADDING COMMENTS TO THE TIMESHEET

RECORDING TIME WHEN LATE

• OAL tracks time in 30 minute shifts
• Timesheet tracks time in .25 hour intervals
• 1-7 minutes late – start your shift at the scheduled time. (scheduled at 10:00, arrived at 10:07, timesheet reflects 10:00)
•  8-15 minutes late – start your shift 15 minutes after your scheduled start time. (scheduled at 10:00, arrived at 10:08-10:15, timesheet reflects 10:15)
• In summary, round to the nearest 15 minute increment on your timesheet.

SCHEDULER DEMO

Resources

Resources

• Oal.tamu.edu
• AggiePrint
• Print Credit Request
• General lab information
• Oalinfo.tamu.edu
• Oalstaff.tamu.edu
• Hdc.tamu.edu (979.845.8300)
• Other OAL Employees
• Student Leaders
• Staff
• Google

AggiePrint

• AggiePrint is a tool that allows on-the-go printing to the OAL print

• Send a file to aggieprint@tamu.edu to print

• All Texas A&M students, faculty, and staff can use AggiePrint. 

• Look at OAL aggie print for more info.

Workstation and Printer Status

• Go to OALinfo.tamu.edu >> Support and Tools >> Workstation Status to check workstation status by lab

• Printer Status can be checked by lab under >> Printer Status

Print Refund

When a customer asks for refund to their print account for (due to poor quality, an inaccurate print job, failure to print, etc.)

IT Self Service

Self Service can be accessed at

https://tamu.service-now.com/tamu-selfservice/

IT Self Service

What to do in case of a facility problem?

What to do in case of a facility problem?

• What is a facility problem?
• Problem with the building, electricity, water, etc.
• Problem with exterior of building like parking

• Never attempt to handle the problem yourself. Notify a supervisor even if it means calling the on-call labs supervisor.

• Refer to campus emergency information posted in each lab.

What to do after training?

What to do after training?

• Report back to your hiring supervisor that you have completed this class.

• Your supervisor will instruct you on what to do next. Depending on the labs’ needs, you may or may not be assigned scheduled hours.

• After working the first 10 hours in the labs, advise your hiring supervisor to register for New Employee Training 2 class.

How to get information on topics?

Print Room Training

Print Room Training