Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Group 2:
Pham Bao Anh
Nguyen Hong Hanh
Vo Thi Truc Quynh
Nguyen Lam Phuong Thao
WHO I AM
COMPANIES
STARTUPS
I’m the founder of a Product consultancy
who ships products from start to finish,
concept to launch.
We adopt organizational models,
operational strategies and considerations
that shape client teams.
We bring approaches to manage product
and engineers to create an environment
that gets the most out of them.
ACCELERATORS
UNIVERSITY INCUBATORS
In some organizations,
the strategy/decision making
(roadmap) happens without
product management.
The challenges of
product development
are not about products.
They are about
interpersonal relations.
We have no power
to make other
people see
things as we do.
YOU AREN'T
GOING TO WIN EVERY BATTLE.
EXAMPLES
EMPATHY
is a facilitator for communicating what you’re trying to achieve and moving together as a team.
Why does the contribution
of others play such a big
part in the product process?
EXAMPLES
BAD
GOOD
NO BUY-IN equals
NO DELIVERY
=
0
which
ultimately
means
UNSUCCESSFUL
PRODUCTS
SOLUTION
PRIORITIZE
3
INVOLVE
1
INVOLVE
OTHERS IN THE SOLUTION FINDING PROCESS.
What and How questions
allow you to improve your
relations with people.
What
information do you have that I don’t?
are you noticing so far?
happened, from your point of view?
do you expect from me?
are you noticing so far?
is your story? Connect the dots for me.
How
should we proceed?
can we prevent this
from happening again?
can we fix this?
can you grow and learn from it?
would the other person in
this conflict say?
might that be true?
The future needs
to be agreed on as
a group.
problem are we
trying to solve?
are the goals we are
trying to satisfy?
WHAT
Ok, let's hammer a way forward
TWO (2) EARS ONE (1) MOUTH.
LISTEN
2
TWICE AS MUCH AS YOU SPEAK.
Give attention to
the unspoken cues
Coordinate and solicit
well-represented
opinions and feedback.
Test how well you can
read emotions of others just
by looking at their eyes.
https://socialintelligence.labinthewild.org/mite/
Every team member has their own opinion & sometimes productive disagreements arise.
Coordinate and solicit
well-represented
opinions and feedback.
When children play doctor with each other, they listen to the chest with a toy stethoscope.
DEFINITION
EXAMPLE
TYPE OF TOUCH
Task Touch/
Physical Touch
Diagnostic Touch
Examine the patient's body,
such as ear, throat
Use stethoscope to listen
to the heart rate
A touch has a clinical purpose/
A natural part of performing nursing activities and tasks/
A necessary maneuver to signal and establish the care-giving bond
A handshake, hug, or pat on
the back
Social Touch/
Therapeutic Touch/ Healing Touch
A touch has a specific social meaning/ touch in a caring context/ the meanings toward
the patient
1.
2.
First address the emotional, then move on to the informational aspects.
You’re the one who will be trusted enough to tell them what should be built and why.
Win-win resolution that you find favorably, satisfies both sides,
and maintains relationships for FUTURE INTERACTIONS.
SUMMARY
What problem are
we trying to solve?
What are the goals
we are trying to satisfy?
Ok, let's hammer
a way forward
4.
1.
First address the emotional
(What & How)
This is what
I need from you. (Influence)
2.
Move on to the informational aspects.
(User & Data)
Close with our
shared values
(Give it a purpose)
Are we still aligned?
Do you need anything from me?
3.
5.
Building buy-in to
an idea, a decision,
an action, a product, or a service.
This is not just for
people in sales.
Be the CRO. Chief Repeating Officer
Thank you