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Services Level Agreement
JKL Industries
Alinie Guerreiro
General Information.
SLA
The reason of this Agreement is to represent a Service Level Agreement between the HR department and JKL Industries for the implementation of HR strategies and operations within the Company in order to meet HR requirements. And the goals are to act on the Company’s workforce
faults by overcoming them with the use of the HR strategies and operations, to provide better workforce
operation.
STRATEGIES
The main purpose of training is to produce a change, it is all about improving individual skills of a person or adding more skills into a person which can be used as desired by the specific organization, further training alone can’t motivate a work force however it is the major part that sets long term goals.
STRATEGIES
IDENTIFY SKILLS
IDENTIFICATION OF SKILLS
In order to decide what training your staff will need, we should first identify the following:
- The current skills levels of your staff.
- Identify the skills/knowledge gaps within the business.
- Decide which new skills could take your business forward.
- A plan for appropriate training to fill those gaps.
RECRUITMENT
RECRUITMENT
Once the skills are identified the company can proceed to hire skilled people to fill the requirements.
It is Important to know how many staff will be transfer and how many people will be hire for new position. In this way the correct approach to this different groups will be choosen.
This process of recruitment needs to be fast agile and efficient.
2015
2014
2013
2016
TRAINING
TRAINING PROCESS
Top level management training can include.
• Methods in setting strategy and monitoring performance.
• Ways to identify strategic management processes
• Using appropriate strategy to reduces risk
• Use Systems and tools to explain complex and vibrant situations related to growth, stability, and competitiveness,
• Design new policies and redesign the already-existing policies in effective way.
• Enhance the research and development process for new products and services needs and wants.
Middle level management
• Solid foundation of Project Management Knowledge that can be applied in the workplace.
• Tools and concepts that enable you to plan and implement a project.
• Accelerated building of professional marketing skills.
• Comprehensive learning experiences in various human resource functions.
• Have a strong problem-solving focus, and think
Operational level management
• Ways of doing things in the most easiest way
• Making quick decisions
• Solving problem
• Managing complex situations
• Communicating with customers
TRAINING AREAS
Training Areas
SERVICES
Contribute to the overall success of the organization through providing learning, development and training opportunities to improve individual, team and organizational performance. Training and development affects everyone in the organization and it is appropriate at every level from office junior to senior executive
SERVICE EXPECTATION
HUMAN RESOURCES
* Through the training offered to the human resources department, it is expected to generate awareness in the correct development of the polices, since this department will be responsible for monitoring the strict compliance of these.
* Every month a meeting will be performed between managers and human resources in order to follow the compliance of the policies. Furthermore, e a written report will be delivered to HR department with any issue presented in the different areas and accomplish goals.
* The performance will be monitoring by feedback coming from the employees.
HR
Risk level
* That the monitoring is not met on the stipulated dates
* That employees do not provide training feedback
* JKL isn't consistent with training its employees
Risk level
Risk mitigation
Create employee assistance groups that don't comply with training
Provide additional information on the benefits of training
Create remainders for the different trainings
SALES DEPARTMENT
*By training the sales department, we expect a wide knowledge of the products offer by JKL industry they should be able to explain in detail how each product works, what business value it offers, and the reasons it appeals to your company’s ideal customers. Active listening and communication skills, qualification questioning, time management, objection prevention, closing technics and post-sale relationship management.
*Sales force performance will be measured by financial reports. we expect profits to increase after the training be perform.
*Sales Manager plays an important role in the monitoring of work performance. Any change or adjustment to the sales strategies will be decided base in his/her information.
SALES
Risk level
* Not to provide trainings of new products of the company
* Low communication between employee and manager
* Management to not supervise the activities of the training
* That don't match financial goals with cost/benefit
Risk level
Risk mitigation
create good means of communication between employee and employer
MECHANICS
*It is expected that once the training is done, employees have a profound knowledge of systems and tools needed to perform a procedure. Demonstrated ability to determine causes of errors and good resolution judgment. Able to communicate technical information effectively. Proven ability to detect problems and perform troubleshooting procedures. Ability to operated precision machines and material handling equipment. Able to communicate with all levels of the organization Aptitude to maintain an awareness of equipment operation and so on.
*By monthly production reports, it will be possible to measure performance number of products damaged in products and defective machinery.
*Feedback from clients will be received after any procedure.
MECHANICS
Risk level
* The training is not clear to employees
* Have problems identifying damaged or defective products
* Not have a customer feedback record
Risk level
Risk mitigation
Speak the technical terms of the area
Develop a feedback box for customers about the service
Resolve any enquiries that the client has
MANAGERS
*Area managers should be able to set priorities, delegate, motivate and develop your people, coach them to become top performers and communicate objectives and goals. Get points across. Perform collaboration skills to build rapports form alliances and negotiate effectively. Critical thinking skills to approach problem solving logically, research options, avoid biases and focus on meaningful data finance skills project management skills.
*Their effectiveness would be disscous in different manager meatings perform monthtly to ensure the scope of the projects.
AREA MANAGERS
Risk level
* Lack of leadership among managers
* Process management without previous research
* Create research environments
Risk level
Risk mitigation
Encourage managers to improve their team's performances by given them incentives
Internal audit and external audit
ROI
The return of investment will not be immediate after these new HR implementations take place. However, JKL is looking towards long term goals, not short
term. By ensuring this restructuring is comprehensive and well thought out, JKL's vision can be adequately conveyed to all concerned parties. A high level of assurance for clients and stakeholders will be necessary to compensate for the initial expenses. After roughly one year, the restructuring should see high increases in efficiency and profits.