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Carolyn Beck
Developer: Robert Brinkerhoff
Date of developement: 2003
Key take aways:
(BetterEvaluation. http://www.betterevaluation.org/en/plan/approach/success_case_method)
(Brinkerhoff, 2009, pg. 7)
• What parts of new innovations are getting used, and what
parts are not?
• How widespread is usage?
• What groups or subgroups are making the least, or most, use
of new techniques?
• When are methods being used, and with whom?" (Brinkerhoff, 2009, pg. 8)
Step 2. All staff survey
Step 4. Interview trainees of success stories
Step 1: Define evaluation model objectives
Step 3. Identify success and failure stories
Step 5. Immediately apply results to improve innovation
(Brinkerhoff, 2005, pgs. 96-97)
"1. Focusing and planning a Success Case study
- Creating an “impact model” that defines what success should look like
-Designing and implementing a survey to search for best and worst cases
2. Use survey data to identify the success stories
3. Interviewing and documenting success cases
4. Communicating findings, conclusions, and recommendations"
5. Implement the areas of success and eliminate areas of failure to improve innovation
(BetterEvaluation. http://www.betterevaluation.org/en/plan/approach/success_case_method)
-Proven great ROI (return-on-investment)
-Does more than justify a tainings purpose
- Illustrates the "good" that is happening in a company
- The following companies follow this model: Hewlett Packard, Delta Airlines, Ingersoll Rand, Daimler Chrysler, Pfi zer, and Pitney Bowes
(Brinkerhoff, 2009, preface)
Pros:
Cons:
(Brinkerhoff,2009, pgs 6-7)
Better Evaluation. http://www.betterevaluation.org/en/plan/approach/success_case_method
Brinkerhoff, R. (2005)The Success Case Method: A Strategic Evaluation Approach to Increasing the Value and Effect of Training. Retrieved: https://www.researchgate.net/profile/Robert_Brinkerhoff2/publication/237773207_Training_The_Success_Case_Method_A_Strategic_Evaluation_Approach_to_Increasing_the_Value_and_Effect_of/links/544114170cf2a76a3cc75b6a/Training-The-Success-Case-Method-A-Strategic-Evaluation-Approach-to-Increasing-the-Value-and-Effect-of.pdf
Brinkerhoff, R. (2009). The Success Case Method:
Find Out Quickly What’s Working and What’s Not. Retrieved: https://www.bkconnection.com/static/The_Success_Case_Method_EXCERPT.pdf
Brinkerhoff, R. 2009. Telling Training’s Story:
Evaluation Made Simple, Credible, and Effectiv. Retrieved: https://www.bkconnection.com/static/Telling_Trainings_Story_EXCERPT.pdf