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September Strategy Planning

Prezi Team

5 Learned Communication Skills

AA

Angela Anderson

Transcript

Learned Business Communication Skills

Angela Anderson

AUSP20/G01

BSA206

Overcoming Barriers to Listening

  • Practice active listening
  • Take notes
  • Stay focused, avoid wandering mind or thoughts
  • Paraphrase key points
  • Hear to listen and not respond immediately
  • Identify opportunities to learn
  • Be mindful of non verbals

1. Listening Skills

Identifying Conflict Management Styles

2. Conflict Management

  • Learning to recognize when to use different conflict management styles
  • Accommodating is my dominant style
  • Collaborative style is desired
  • Be mindful of cultural differences in behaviors and communication depending on the audience

Assessing Audience Needs

3. Assessing Audience Needs

  • Choosing the appropriate communication style based on the situation
  • Being able to determine who my audience is
  • What is my audience’s general attitude toward my subject?
  • What does my audience need to know?
  • Engaging the audience by asking questions

Identifying Ways to Improve Written Communication

4. Written Communication

  • Spelling & grammar
  • Proofread
  • Sentence structure
  • Ethical communication
  • Remember credibility
  • Provide details
  • Testimonials or examples
  • Customer satisfaction
  • Persuasive messages using the AIDA model (attention, interest, desire, action)

Improve Public Speaking

5. Public Speaking

  • Planning a presentation
  • Analyze the situation
  • Gather information
  • Choose medium/channel
  • Organize the information
  • Write
  • Adapt to the audience
  • Compose presentation
  • Complete
  • Revise the message
  • Master delivery
  • Prepare to speak
  • Overcome Anxiety

References Used

Thill, J. V., & Bovée Courtland L. (2019).

Excellence in business communication. Hoboken, NJ: Pearson.

References

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