Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Phone call
Online chat
Online chat experiences
Golf
Wedding amenities
Fieldhouse/event spaces
Dining
Hotel
Adjust event space reservations
Answer event and space questions with expertise
Adjust hotel room block, catering for dietary needs, golf/wedding package
Answer wedding questions with expertise
Menu viewing and questions
Adjust reservation details
Special dining requests (anniversary, birthday, etc.)
Pro center sales questions
Adjust golf package
Answer golf questions with expertise
Dining amenity questions
Room amenities and upgrades
Early check in/late check out
Room confirmation
Transportation planning and questions
Dining
Fieldhouse
Wedding
Hotel
Golf
Not involved in purchase experience: but third parties will want easy effort booking online
Ease booking online for individual or group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Online chat experience: tone, speed, helpfulness
Ease booking online
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Online chat experience: tone, speed, helpfulness
Effort level finding booking information online
Receipt after purchase with detailed explanation
Hidden fees or unexpected costs
Online chat experience: tone, speed, helpfulness
Ease booking online when apart of an event group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Online chat experience: tone, speed, helpfulness
Phone center experiences
Wedding amenities
Fieldhouse/event spaces
Golf
Dining
Hotel
Adjust event space details
Event and space questions
Menu viewing and questions
Adjust reservation details
Special dining requests (anniversary, birthday, etc.)
Adjust hotel room block, catering for dietary needs, golf/wedding package
Transportation questions
Answer wedding questions
Pro center sales questions
Adjust golf package
Price inquiries
Answer golf questions
Dining amenity questions
Room amenities and upgrades
Early check in/late check out
Room confirmation
Transportation planning and questions
Social media/text
Customer service center
Wedding amenities
Adjust hotel room block, catering for dietary needs, golf/wedding package
Transportation questions
Answer wedding questions
Golf
Pro center sales questions
Adjust golf packages
Price inquiries
Answer golf questions
Fieldhouse/event spaces
Adjust event space details/add on experiences
Event and space questions
Customer service center: post-purchase pre-travel
Dining
Menu viewing and questions
Adjust reservation details
Special dining requests (anniversary, birthday, etc.)
Hotel
Dining amenity questions
Room amenities and upgrades
Early check in/late check out
Room confirmation
Transportation planning and questions
Social media/text experiences
Hotel
Wedding amenities
Golf
Fieldhouse/event spaces
Dining
Route questions to hotel customer service
Respond to customer comments and images shared
Text campaign with news
Route questions to dining customer service
Respond to customer comments and images shared
Text campaign with news
Route questions to golf customer service
Respond to customer comments and images shared
Text campaign with news
Route questions to events customer service
Respond to customer comments and images shared
Text campaign with news
Route questions to wedding customer service
Respond to comments and images shared
Text campaign with news
Email experiences
Golf
Fieldhouse/event spaces
Dining
Hotel
Wedding amenities
Specific email dedicated to wedding information
Written tone of voice
Answer emails within timely manner
Specific email dedicated to hotel information
Written tone of voice
Answer emails within timely manner
Specific email dedicated to dining information
Written tone of voice
Answer emails within timely manner
Specific email dedicated to space information
Written tone of voice
Answer emails within timely manner
Specific email dedicated to golf information
Written tone of voice
Answer emails within timely manner
No sale
Online search, social media, etc.
Website
Call center
Website
Marketing
Call center
Concierge
Greg Golfer
Gina Guest
Leonard Leisure
Carl Client
Brianna Bride
Not involved in purchase experience: but third parties will want easy effort booking online
Ease booking online for individual or group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Ease booking online
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Effort level finding booking information online
Receipt after purchase with detailed explanation
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Ease booking online when apart of an event group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Leonard Leisure
Brianna Bride
Greg Golfer
Gina Guest
Carl Client
Call center training: working with third parties
Call center training
Tone of voice
Hold music
Hold time
Call center training: wedding experts
Tone of voice
Hold music: light, well-known music, wedding-inspired
Hold time
Call center training: emphasize convenience
Tone of voice
Hold music: well-known music to bring familiarity
Hold time
Call center training: golf amenities for individual/groups packages
Hold music: golf channel inspired
Hold time
Quick service
Greg Golfer
Brianna Bride
Gina Guest
Leonard Leisure
Carl Client
SW brochures and handouts
Quality of paper, images
Look and feel of logo, ads
Recognition on luxury travel site ads
SW brochures and handouts
Quality of paper, images
Look and feel of logo, ads
Website ads
SW brochures and handouts: can vary depending on what event guest is there for
Quality of paper, images
Look and feel of logo, ads
Third party website ads
Golf brochures and handouts
Quality of paper, images
Look and feel of logo, ads
Golf website ads
Wedding brochures and handouts
Quality of paper, images
Look and feel of logo, ads
Wedding site ads
Greg Golfer
Brianna Bride
Gina Guest
Leonard Leisure
Carl Client
Effort finding golf info
Image association
Site speed experience
Online chat experience
Not involved in planning experience: but third parties will want easy effort finding high end aspects of the Inn
Effort finding wedding info
Image association
Site speed experience
Online chat experience
Effort finding amenities info: several links to different amenities
Image association
Site speed experience
Online chat experience
Effort finding unique aspects of the Inn
Image association
Site speed experience
Online chat experience
Greg Golfer
Leonard Leisure
Brianna Bride
Gina Guest
Carl Client
Call center training: working with third parties
Call center training: wedding experts
Tone of voice
Hold music: light, well-known music, wedding-inspired
Hold time
Call center training: golf amenities for individual/groups packages
Hold music: golf channel inspired
Hold time
Quick service
Call center training: emphasize convenience
Tone of voice
Hold music: well-known music to bring familiarity
Hold time
Concierge experiences
Wedding amenities
Fieldhouse/event spaces
Golf
Dining
Hotel
Book spaces for upcoming guests
Upgrade rooms
Answer questions on check in/check out times
Answer general questions: parkings, directions, room amenitiies, SW amenitities, etc.
Book tee times for upcoming guests
Answer general questions on golf rates, course description, etc.
Make reservations for upcoming guests
Answer questions on dietary needs
Answer questions on room service
Adjust room blocks
Add requests for wedding party to rooms
Answer general questions with expertise
Greg Golfer
Brianna Bride
Gina Guest
Leonard Leisure
Carl Client
Not involved in planning experience: but third parties will want easy effort finding high end aspects of the Inn
Consistent social media handles
SW venue image quality
Sentiment of reviews and ratings
Easy to find in search
Tone of voice
Speed of response on social media
Consistent social media handles
SW luxury qualities
Sentiment of reviews and ratings
Easy to find in search
Tone of voice
Speed of response on social media
Consistent social media handles
Number of FB likes/ratings
Instagram golf course image quality
Speed of response on social media
Sentiment of reviews
Easy to find in online search
Tone of voice
Consistent social media handles
Instagram likes and follows
Wedding image quality (Pinterest, Instagram, FB)
Speed of response on social media
Sentiment of reviews
Easy to find in online search
Tone of voice
Greg Golfer
Brianna Bride
Gina Guest
Leonard Leisure
Carl Client
Not involved in purchase experience: but third parties will want easy effort booking on the phone
Tone of voice and expertise of call center representative
Ease of purchase
Hidden fees or unexpected costs
Wait time experience: music
Tone of voice and expertise of golf packages from call center representative
Ease of purchase
Hidden fees or unexpected costs
Wait time experience: music
Tone of voice and expertise of unique experiences at SW/surrounding area from call center representative
Ease of purchase
Hidden fees or unexpected costs
Wait time experience: music
Tone of voice and expertise of wedding amenities from call center representative
Ease of purchase
Hidden fees or unexpected costs
Wait time experience: music
Greg Golfer
Brianna Bride
Gina Guest
Leonard Leisure
Carl Client
Not involved in purchase experience: but third parties will want easy effort booking online
Ease booking online
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Ease booking online for individual or group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Effort level finding booking information online
Receipt after purchase with detailed explanation
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Ease booking online when apart of an event group
Easy to read receipt with relevant information
Hidden fees or unexpected costs
Tone of voice, speed of response, helpfulness
Critical
decision point
Start
Booking
Planning and shopping
Post-booking pre-travel
Online chat
Phone call
Social media/text
Phone center experiences
Wedding amenities
Fieldhouse/event spaces
Dining
Hotel
Golf
Answer questions from wedding guests and party
Answer questions from wedding guests and party
Answer questions on: parking, room amenities (room service, cleaning, etc.), SW amenities, local perks
Answer questions on golf amenities and course
Answer questions from wedding guests and party
Online chat experiences
Wedding amenities
Fieldhouse/event spaces
Golf
Hotel
Dining
Answer any questions guests have after stay complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after event complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after dining complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after wedding complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after golf complete
Resolve outstanding issues
Request feedback
Phone center experiences
Wedding amenities
Fieldhouse/event spaces
Golf
Dining
Hotel
Answer any questions guests have after stay complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after event complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after dining complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after wedding complete
Resolve outstanding issues
Request feedback
Answer any questions guests have after golf complete
Resolve outstanding issues
Request feedback
Social media/text experiences
Fieldhouse/event spaces
Dining
Golf
Wedding amenities
Hotel
Respond to any comments, questions, concerns from current guests
Respond to any comments, questions, concerns from current guests
Respond to any comments, questions, concerns from current guests
Repeat business
Social media/text
Wedding amenities
Wedding day questions/issue resolution
Requests from wedding party
Tone of voice, dress, demeanor
Golf
Pro center sales questions
Bar cart and caddy dress, tone of voice, response speed, demeanor
Pro shop dress, tone of voice, demeanor
Golf simulator experience
Fieldhouse/event spaces
Answer questions from event guests and party
Tone of voice, dress, demeanor
Customer service center: stay
Dining
Dining and bar service
Tone of voice, dress, demeanor
Background music
Hotel
Valet service
Door greeter
Answer questions from guests on SW amenities
Customer service center
Wedding amenities
Answer any questions guests have after wedding complete
Resolve outstanding issues
Request feedback
Share images
Billing
Golf
Answer any questions guests have after golf complete
Resolve outstanding issues
Request feedback
Fieldhouse/event spaces
Answer any questions guests have after event complete
Resolve outstanding issues
Request feedback
Billing
Continued contact to repeat business
Customer service center: post trip
Dining
Answer any questions guests have after dining complete
Resolve outstanding issues
Request feedback
Hotel
Answer any questions guests have after stay complete
Resolve outstanding issues
Request feedback
Continued contact to repeat business
Concierge
Staff
Concierge
Dining
Wedding
Golf
Fieldhouse/event spaces
Hotel
Concierge experiences
Golf
Fieldhouse/event spaces
Wedding amenities
Dining
Hotel
Take requests from wedding guests
Arrange transportation
Adjust spaces for upcoming guests
Answer general questions
Upgrade rooms
Adjust guests check in/check out times
Answer general questions: parkings, directions, room amenitiies, SW amenitities, etc.
Book tee times for guests
Answer general questions on golf rates, course description, etc.
Make reservations for guests
Answer questions on dietary needs
Answer questions on room service
Staff experiences
Fieldhouse/event spaces
Wedding amenities
Dining
Golf
Hotel
Answer questions from event guests and party
Tone of voice, dress
Valet service
Door greeter
Answer questions from dining guests
Tone of voice, dress
Answer questions from wedding guests and party
Tone of voice, dress
Bar cart and caddy dress, tone of voice, response speed
Pro shop dress, tone of voice
Hotel experiences
Way finding
Check in/check out
Room service
Parking
Dining
Dining experiences
PJ's, Muse, local restaurant
Live music at PJ's
Outside patio
Golf experiences
Golfing
Golf cart pickup
Bar cart
Pro shop
Golf simulator
Event/Fieldhouse experiences
Dining
Decor setup
Equipment setup
Critical
decision point
Wedding experiences
Bridal suite
Decoration and equipment
setup
Guest parking
Dining
Trip ends
Post-travel
Stay
No purchase
Experience research