Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
COMMUNICATION
5
MAP
HOW TO BEHAVE?
The relationship between the doctor and the patient from the point of view of the patient
Relationship
what is a relationship?
The way in which two or more people or things are connected ,or the state of being connected.
For example;
Relationship?
- A student and a teacher
- A mother and her kid
- A person and his/her friend
- A customer and a seller
- A doctor and a patient
*The way in which two or more people or groups regard and behave toward each other
In everyday life there is different kinds of relationships such as a relationship between friends or relationship between a child and his/her parents.
Regarding the kind of relationship that people have in their life with a specific person, behavior changes.
For example, the relationship between teacher and student ,in this kind of relationship both teacher and student behave formally. The other example is relationship between members of family and this kind of relationship is informal.
In everyday life people get sick and because of illness they need to go to doctor. In this case a new relationship is established and that is the relationship between doctor and patient
Have you ever wondered what makes the doctor-patient relationship so powerful?
Have you ever considered what you could do to strengthen it or to prevent it from crumbling?
Have you thought about the consequences of unsatisfactory or adversarial relationships?
The doctor and patient's values and perspectives about disease, life and time available play a role in building up this relationship. A strong relationship between doctor and patient will lead to frequent ,quality information about the patient's disease and better health care for the
patient and their family
TRUST
1
LOYALTY
4
KNOWLEDGE
2
3
REGARD
Those are the 4 elements that form the doctor-patient relationship, and the nature of this relationship has an impact on patient outcome.
Factors affecting the doctor-patient relationship can be patient-dependent, provider-dependent, health system–dependent, or due to patient-provider mismatch
Solutions to each of these factors are rooted in the 4 elements of the doctor patient relationship
Expect-ations
WHAT DOES A PATIENT EXPECT FROM A DOCTOR?
GOOD COMMUNICATION HELPS
THE PATIENT
THE DOCTOR
- Doing the job faster
- Having less stress
- Both sides will be happier and safer
- By beeing more willing
- Get satisfaction from the doctor
PATIENT'S EXPECTATIONS
EXPERIENCE
EXPERIENCE
TECH
An experienced doctor
USE OF TECHNOLOGY
Patients expect the doctor to use modern tech in appointment
QUALITY TREATMENT
- Comfortable service
social
QUALITY
- Choice doctor
SOCIAL AND PSYCHOLOGICAL EXPECTATIONS
Ownership by doctor
Many people in our country have chronic diseases because the patient cannot find a cure for their disease,they constantly seek to go to another doctor. That's why the patient doesn't want the doctor to change all the time.
Information about the disease
The patient wants to know how the disease will affect the quality of life , how will they behave during and after the treatment , how the psychological and social position will be.
1. Communication:
Good communication skills are necessary in examination . Studies have revealed that effective communication between physician and patient has resulted in multiple impacts on various aspects of health consequences such as:
* Improved medical, functional, and emotional condition of patients;
* Better patient compliance with medical treatment;
* Enhanced fulfillment of patient toward healthcare services;
* Lesser risks of medical misconduct.
Some instute reported that 75% of the orthopedic surgeons surveyed believed that they communicated satisfactorily with their patients, but only 21% of the patients reported satisfactory communication with their doctors. Patient surveys have consistently shown that they want better communication with their doctors.
2.Doctor empathy
Empathy is vital to ensure the quality of DPR. This enables the physician to understand the symptomatic experiences and needs of individual patients. Studies have suggested that physician empathy improves the therapeutic effect and the patient’s quality of life.
3.Trust:
Trust in doctors allows patients to effectively discuss their health issues. Development of trust enables the patient to comply with the doctor’s guidance, which consequently results in improvement of health.
4.Informed consent:
This is based on the moral and legal arguments of the patient’s autonomy (independence in decision making). In relation to trust, the physician needs to be honest with the patient and his family to provide a genuine assessment of favorable and unfavorable outcome probabilities, along with the suggested therapy
5.Professional boundaries:
This deals with any behavior on the part of the doctor that transgresses the limits of the professional relationship, or boundary violations. For example, the following behaviors should be avoided to respect professional boundaries between the doctor and patient:
* observing the patient in unorthodox settings at the convenience of the physician;
* burdening the patient with personal information
“Medicine is an art whose magic and creative ability have long been recognized as residing in the interpersonal aspects of patient-physician relationship.
COMFORTABLE SERVICE
*Patients' primary expectations from hospitals are comfortable and healthy
treatment environments. People who are interested in you should be friendly to you and take an attitude that cares about you and your health. This behavior strengthens the communication between the doctor and the patient.
COMFORT
The patient also wants the hospital to be treated clean and comfortable. Hospitals are places where patients should be constantly clean in order to be treated in a healthier environment. Therefore, patients should be cleaned continuously for health. This makes patients feel good
APPOINTMENT
APPONITMENT
On the other hand, they
do not like to date appointments. In some hospitals, appointments can be made even after 3 4 months because of the high patient density. This may have adverse consequences for patients, such as disease progression. In order to meet the expectations of the patients and to be more beneficial to them, a solution must be produced for this
situation.
HOW SHOULD A DOCTOR BEHAVE?
NO DISCRIMINATION AND
DIGNITY AND RESPECT
BEING FAIR
POLITE AND UNDERSTANDING
GOOD LISTENER
WILLINGNESS
BEHAVE LIKE A DOCTOR , THINK LIKE A PATIENT :))
As you know that in treatment of a disease or optimisation of a bodily defect,both the doctors and patients should be helpful,respectful, patient and responsible to each other. There are some brief examples that I can give you. The doctors should be strictly responsible and give too much importance at the phase of diagnosing,or the condition of patients will get worse. They have to listen to their patients patiently,even though they give a simple complaint .
.And most importantly , if the doctors use appropriate communication such as friendly,supportive,kindly, that would give a huge effect on patients positively ,especially psychological. in this way,the self-confidence of patients will increase,treatment phase and recoverment will get faster thus the doctors will get started to be given much respect from the others.
LET'S TRY EMPATHY?
NOT ABLE TO LISTEN
RUDE LANGUAGE
UNCONCERNED
Well, how should a good doctor be for patients?
- GOOD DOCTORS ARE GOOD COMMUNICATORS
- GOOD DOCTORS ARE ORGANIZED AND CONSCIENTIOUS
- GOOD DOCTORS MAKE PATIENTS FEEL CARED FOR
- GOOD DOCTORS ARE CURIOUS
- GOOD DOCTORS WORK TOGETHER TO SUPPORT PATIENTS
- GOOD DOCTORS ADVOCATE FOR THEIR PATIENTS
- GOOD DOCTORS HAVE GREAT BEDSIDE MANNER
DO AND DO NOTS
good
- Obedience
- Patience
- Politeness
- Enthusiasm
- Honesty
bad
Disrespect:
- Chills communication and collaboration.
- Undermines staff morale.
- Creates an unhealthy or hostile work environment.
- Causes some to abandon their profession.
- Ultimately harms patients.
CONCLUSION
what should we do/not do?
Expectations
1
3
2
4
How should
it be ?
Relationship?
LECTURER: TUBA KALCIK
- Ainaz Shahedi , 4D190102
- Zeynep Nuhoğlu , 4D180014
- Yağmur İrem Çelebi , 4D180081
- Tuğçe Merve Büyükdağ , 4D190009
- Şule Dikmen , 4D180039
- Gökçe Gül Öngül , 4D180046
- Gizem Büşra Arıcı , 4D190108
- Sevdenur Polattimur , 4D180077
- Nagehan Memiş , 4D180022
- Maysaa Ibrahim , 4D190080
REFERENCES
Wikipedia.com.tr
Www.sciencedirect.com
Www.news-medical.net
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3096184/
https://www.google.com.tr/amp/s/www.news-medical.net/amp/health/Doctore28093Patient-Relationship.aspx
https://dergipark.org.tr/tr/download/article-file/465271
http://www.sdplatform.com/Yazilar/Kose-Yazilari/252/Hasta-ne-bekler-hekim-ne-bekler.aspx
http://adudspace.adu.edu.tr:8080/jspui/bitstream/11607/1228/2/Ayfer%20Oklay%20Bozkaya%20T%C4%B1pta%20Uzmanl%C4%B1k%20Tezi%20pdf.pdf
https://www.news-medical.net/health/Doctore28093Patient-Relationship.aspx
https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4589970/&ved=2ahUKEwjYiszq0JzmAhVjxKYKHZkXCB0QFjABegQIDhAH&usg=AOvVaw3snZAyL484_StkyNjmAo_w