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Providing efficient services through process perfection.
All of our services have a detailed and proven process.
OUR
NICHE
Back office services for Home Care companies.
OUR CORE VALUES
All Elite employees share the below qualities, and deliver our product by living according to these values:
RECRUITING
recruiting and you
Recruit aides to staff all cases
Provide training classes for new aides to become certified
Manage satellite offices where aides can pick up forms, supplies, and attend QA meetings
Send out 'New Hire' emails with newly activated aides
hire aides and activate in hhax
hold orientations for aides that explain company policies
Ticketing system: recruiting-support@elitehc.net Recruiting Schedulers: EXT (3*) 0954
AIDE HR
AIDE HR and you
Approve eligible aides to be paid for PTO or sick time
ensure that all required paperwork remains in compliance for aides to work
maintain aides status in hhax based on compliance
(active, inactive, terminated)
Help aides remain certified by completing in-service classes annually and as needed
Assist eligible aides to access their benefit cards
able to assist with questions that arise about the hhax app
Ticketing system: HRgroup@elitehc.net Aide hr group: ext (3*) 9991
CORPORATE SERVICES
corporate services and you
send gloves to live-in aides
mail timesheets per request
vendor contracts for supplies
ensure office utilities such as heat and electricity are always working
landlord communication and follow up
create Id badges for aides and send out replacements
Ticketing system: support@elitehc.net HELP DESK: ext (3*) 3333
IT AND SUPPORT
IT
support and you
CREATE ALL PROFILES AND LOGINS FOR ALL SYSTEMS USED DAILY
NOTIFY YOU WHEN SYSTEMS ARE DOWN OR HAVING DELAYS
ASSIST WITH RESETTING PASSWORDS FOR LOCKED ACCOUNTS
maintain cybersecurity systems to protect PATIENT INFORMATION
HELP WITH ANY DEVICE ERRORS SUCH AS COMPUTER OR PHONE MALFUNCTIONS
RESOLVE ANY CONNECTIVITY ISSUES SUCH AS INTERNET BEING DOWN
Ticketing system: support@elitehc.net HELP DESK: ext (3*) 3333
PAYROLL
payroll and you
confirm weekly payroll based on clock in and timesheets
pull pre-billing report to help aides receive correct pay
REMIND AIDES TO ALWAYS PUNCH IN AND OUT CORRECTLY WITH PROPER DUTY CODES
ensure good customer service to resolve all payroll issues (sending
replacement checks when approved)
COUNSEL AIDES ON HOW TO PROPERLY fill out TIMESHEETS
SUBMIT PAY RATE DISCREPANCIES TO COORDINATORS FOR APPROVAL
Ticketing system: PAYROLL@ELITEHC.NET PAYROLL QUEUE: 929-222-8282
ELIGIBILITY
eligibility and you
pull authorization reports
CONFIRM ALL AUTHORIZATIONS FOR SERVICES ARE confirmed, received and entered
enter increase, decrease, hold, hospitalization, or discharge updates on smartsheet
monthly eligibility review to ensure patient services are still approved
HELP NEW PATIENTS BECOME ELIGIBLE for SERVICES
resolve all authorization issues
Ticketing system: ELIGIBILITY@ELITEHC.NET
ADMISSIONS
admissions and you
collect all available patient information to best set up services and add to hhax profile
prepare new patients to receive services from the agency
explain company policies and procedures to the patients AND their families
ensure prior to first day of services that a rn is scheduled and the caregiver has all available information about the case
verify services on first day based on aide clock in
assign an aide to the case based on availability, notes, and agency guidance
Ticketing system: ADMISSIONS@ELITEHC.NET
CALL CENTER
call center and you
monitor company faxes and forward to the proper person
assist callers when able or connect them to proper party, send detailed messages when unreachable
receive and forward overflow voicemails left for the operator
send broadcast messages when aides call in for cases
take action to assist emergency callers who cannot reach their desired contact
submit aides supply requests to be mailed out
CALL CENTER QUEUE: ext (3*) 9999
CLIENT RELATIONS
client relations and you
take action with any requested processes to be implemented
ensure cohesion between all parties involved
point of contact to have communication between agency and elite
investigate all complaints and issues between agency and Elite
provide feedback for process modifications upon agency request
own all projects related to agency and Elite interactions
BILLING
billing and you
monitor requests to investigate underlying cause
assist with billing tickets submitted by coordinators to unbill and adjust visits
communicate with vendors regarding changes with the billing process
generate invoices from visits
ensure timely payment from vendor
adjust and resubmit denied claims
Ticketing system: billing@elitehc.net
FINANCE
ELITE STAFF HR
elite staff hr and you
assist with direct deposit set up
post ads and search for resumes for open agency positions
process employee payroll and resolve payroll issues (PTO or sick time)
complete references, offer letters, and schedule new hire's first day
assist employees with signing up for insurance and benefits
maintain employee charts
CORPORATE COMPLIANCE
corporate compliance and you
send updates regarding any new legislation that relates to homecare
provide training for employees for hipaa and corporate compliance laws
ensure all necessary labor law posters are in offices
provide necessary documents to agency during an audit
monthly audits of patients and aides
investigate issues regarding fraud with patients services
Ticketing system: corporatecompliance@elitehc.net
QUALITY CONTROL
quality control and you
investigate dissatisfaction reasons & presents data to agency
conduct surveys with aides & Patients for agency satisfaction
audit agency charts to ensure complete compliance
Ticketing system: corporatecompliance@elitehc.net
Elite offers service specific ticketing systems by email that can be used to submit, track status, and resolve any interdepartmental tasks or questions.
PHONE
QUEUES
To better assist agency staff, Elite has phone queues to ensure that you can speak with a representative.
TICKETING SYSTEMS
QUEUE DIRECTORY
EXTENSION
DEPARTMENT
9991
AIDE HR
PAYROLL
929-222-8282
SUPPORT
3333
9999
CALL
CENTER
0954
RECRUITING SCHEDULERS
- RON KAUFMAN -