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12
Problem Solving & Resolving Conflict
Sit in your color groups (4 per table)
~ SPD 310 7.1
~Professor K. Todnem Smart
Topic 7
Objectives
~ Students will read an article and discuss the reading
~ Students will learn effective communication
~ Students will go over Topic 7 Assignment- Conflict Resolution Case Study (70 Points).
~ Students will learn interpersonal conflicts and strategies.
~ Students will learn conflict management styles.
~ Students will be given in class time to work on their assignment (topic 7)
~ Serve as a collaborative resource to colleagues to resolve conflicts and promote effective and productive problem-solving. [CEC 7.2, CEC IGC2 S5, IIC2 S5, InTASC 1(c), 1(k), 10(k)]
Readings
Read “Working Together: Group work, Teamwork, and Collaborative Work among Teachers,” by Ferguson, located on the National Institute for Urban School Improvement website.
Updated URL: http://www.mdsc.org/mdsc_Content/documents/GroupworkTeamworkandCollaborativeWorkamongEducators.pdf
URL:
http://www.urbanschools.org/pdf/OP_Work.pdf
Read chapters 5 and 9 of Interactions: Collaboration Skills for School Professionals.
URL:
http://gcumedia.com/digital-resources/pearson/2012/interactions_collaboration-skills-for-school-professionals_ebook_7e.php
Read & Discuss
Read Working Together: Groupwork, Teamwork, and Collaborative Work among Teachers
Discussion
Numbers 1-4 in color groups
1- Read Mission Statement & Page 2 Working Together:
2- Read Page 2 Challenging the Demand
3- Page 3 Two Solutions: One Harder, One Easier- Teamwork
4- Page 4 & 5- Teamwork, Collaborative Work, A New Future
5 minutes to read- 5 minutes to share
We will class share at the end of the 10 minutes
Pictures
Scripture
Subtopic 2
Effective Communication
Timeline
Asking Questions
2017
Map
Effective Use of Statements
Chart
Effective Feedback
ASSIGNMENT
Conflict Resolution
Case Study
Read the following sample conflict scenario to inform the assignment.
Mr. Kiernan is a fifth year math teacher who has been at Poe Middle School for five years. He was just asked to join the School Study Team as a regular member. Other members on the team include Mr. Barnaby, an English teacher; Ms. Chamley, a counselor; Mr. Carson, a special education teacher; Ms. Amity, a social studies teacher; and Ms. Claire, the assistant principal.
At the first School Study Team meeting, a new science teacher, Mr. Jones, came in to discuss his difficulties with a particular special education student. Mr. Jones is struggling to engage the student in class on a day-to-day basis, both academically and behaviorally.
In further discussion, Mr. Kiernan was impressed to see Mr. Carson guide the team through comprehensive problem solving steps. Everyone participated in the discussion and brainstormed ideas except for Ms. Claire. It seemed that when it came time to evaluate the suggestions, Ms. Claire found numerous reasons why each would not work. She specifically cited legal implications and time constraints. Mr. Kiernan offered ways to mitigate these concerns, but Ms. Claire simply said, “No.” Mr. Kiernan was somewhat surprised to hear the others then agree with Ms. Claire, except for Mr. Jones who said nothing. Ms. Claire then referred back to one of her original ideas and the others enthusiastically agreed that it would be a good starting point. Mr. Kiernan tried once again suggesting another option, finding a way to incorporate both suggestions, but again Ms. Claire vetoed the idea. Mr. Jones seemed to tacitly accept the idea, but left without much enthusiasm.
ASSIGNMENT
Conflict Resolution Case Study
EXPECTATIONS
In a 500-750-word evaluation:
1. Describe the interpersonal conflicts that are presented in the scenario.
2. Discuss the conflict management styles used by the key characters.
3. Explain the problem solving process.
4. Discuss what should be done next to facilitate the problem solving process.
5. Evaluate potential solutions.
6. Select 2-4 strategies that you would recommend for resolving the interpersonal conflict.
Support your response with a minimum of three scholarly resources.
Interpersonal Problem Solving
Interpersonal Conflicts
& Strategies
Conflict Management Styles
Types of People
Not Listener- texting, not listening, not paying attention, on their computer
One Upper- always has to tell a better story or better things.
Gossiper- gossips, stirs up trouble, loves drama
Curmungent- been there done that, the glory days of everything that is right.
We have to change ourselves based on others behaviors: because its our stress, its our heart attack, our anxiety attacks, our health issues.
Types of People
Problem Solving Process/Steps
Step 1. Discover a Shared Need
Step 2. Identify Problem
Step 3. Propose Solution
Step 4. Evaluate and Plan Solution
Problem Solving Process
Potential Solutions
Rubric
Evaluation presents a thorough, extensive understanding of the problem solving process, recognizing clear, realistic next steps needed in facilitating the problem solving process in relation to the scenario. Mindful, quality potential solutions are also presented. (5 Target)
Evaluation correctly identifies scenario interpersonal conflicts and conflict management styles used by key characters, citing significant, insightful evidence. (5 Target)
RUBRIC
Content 80%
Conflict and Management Styles (20%)
Problem Solving Process, Facilitation, and Solutions(35%)
Conflict Resolution Strategies (25%)
Organization and Effectiveness 17%
Thesis Development and Purpose 8%
Mechanics of Writing 9%
Format 3%
Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style) 3%
**** Minimum of 3 Scholorly Articles that support your choices*** References
Conflict resolution strategies presented in evaluation demonstrate complete, professional recommendations in resolving interpersonal conflict. Recommendations are thoroughly supported by appropriate scholarly resources. . (5 Target)
GRADING
Rubric (1-5) Worth 70 Points
See Rubric for Breakdown
5- Target 100% (70 points)
4- Acceptable 85% (59 points)
3- Approaching 75% (52.5 points)
2- Insufficient 65% (45.5 points)
1- No Submission 0%
Topic 7
Assignment
In Class Work Time
In class time to work on your Conflict Resolution Case Study.
Be mindful of your classmates!
~No Talking
Week at a Glance
Participation Points-
4 points a M,W,F,M,W
- No school Friday April 19
Wednesday- Problem Solving Steps, process and solutions lecture. In Class work time.
Friday- Finish Problem Solving and Conflict Resolution
~Go Over Benchmark
~ In class work time on Topic 7 and 8 Assignments.