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Weekly Meeting #36-19
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 35
# of Workshop Event Locations = 10
# of New Mastery Students = 92
of Full Immersion Events =
# of Full Immersion Students: =
Last Weeks Results
WEEK 36
# of Workshop Event Locations = 9
# of New Mastery Students = 66
Student Support
Student Support Numbers
- Phone KPIs - Hit :)
- Calls: 583 (Inbound: 291)
- Available/Call Time: 191** (Goal: 200)
- Total Voicemails= 3 (Goal = 3)
- Survey Results = 141 (goal: 62), 4.94 (Goal 4.9) ***Survey Master: Sassi with 46! **RECORD**
KPIs
Primary + Accountability:
- Email KPIs - Hit :)
- Total Tickets: 1,611/1,030
- Response Time(Goal< 3.00 hrs): 3.14**
- Survey Results(Goal: 97%+): 97.94%
- Average Touches(Goal <1.8): 1.72
- Chats - 54/100% (Chat master: Jesse, 16)
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 35: 75.56%
- Week 34-35: 80.84% to 84.17%
- GNOME - Last Week's Winner - Alyssa/Jessica
Survey Results
Survey Results
- Email: Thank you so much for going above and beyond and granting an extension. Your service was helpful and thoughtful. (Mike)
- Email: As always awesome arrived (Sassi)
- Email: To date I have only high praise for the level of respect, response time, and professionalism at every step. I am well pleased with the teams actions thus far. (Alyssa)
Announcements
Announcements
Team Announcements
Company
2
1
- Columbus: Sep 18-22nd
- Grit: Bookclub (Chap 3-4)
- Company Picnic: Oct 6 at the Bay. 11am-2pm. Food/Beverages included. Fun in the sun with games.
- Company Webinar: This Wed @ 12p
- Hurricane Dorian updates: FI postponed last week; Tallahasee and Ft. Lauderdale. Multiple 3-days this weekend on the east coast.
- This week's Friday training : Quiz
- Training area - Put tables back
- Dynamics update
- Student Team Management
- Zen Desk RE Coaching folders
- Training Account/Partner Spots
- UGA contract questions - To SOT, UGA card on file or to make payment, direct to UGA
- Extension Requests - Give specifics/recommendations
- Partner disagreements - Loop in leadership before emailing Molly
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
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