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Transcript

Separate People from the Problem

STTP Workshop

2019.5.5

Perception

Perception

Understanding the other side's thinking is not simply a useful activity that will help you solve your problem.

Put yourself in their shoes

Put yourself in thier shoesP

2 Don't!

1. Don't deduce their intentions from your fears!

2. Don't blame them for your problem!

Discuss each other's perception

1. Discuss each other’s perception

2. Look for opportunities to act in- consistently with their perceptions

3. Give them a stake in the outcome by making sure they participate in the process

Emotion

Emotion

In a negotiation, particularly in a bitter dispute, feelings may be more important than talk.

First recognize and understand emotions, theirs and yours

First recognize and understand emotions, theirs and yoursP

Make emotions explicit and acknowledge them as legitimate

Make emotions explicit and acknowledge them as legitimate.

Allow the other side to let off steam.

Allow the other side to let off steam

Don’t react to emotional outbursts

Don’t react to emotional outbursts

Use symbolic gestures

Use symbolic gestures.

Apology!

Communication

Without communication there is no negotiation.

Communication

Three Problems

Three

Problems

1. 協商者沒有在和彼此溝通、不嘗試去理解對方的意思

2. 對於對方的言論都沒有放注意力

3. 雙方對彼此的言論都有誤解

Resolution

Resolutions

認真聽對方的論點

試圖跟對方溝通

有目的性的溝通說

Example

Vacation?

Your

Turn!

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