Interventionvideo 9

The programme

As you heard in intervention video 8, the previous meeting with our group of 6 created a lot of clarity for us as process designers. We came to the conclusion that there were uncertainties regarding our role, the question, the goal and everyone's interest.

After the previous meeting, we had enough inspiration to design the creative session. Together we discussed that the outline of the creative session itself would be based on the following questions (after Diane's presentation):

Post its - writing down values

The values that the participants thought of were written down on post-its, shared with the group and clustered after wards. These led to a cluster of 3-4 values or important terms.

Drawing - a situation

The next assignment was to draw out a situation where they saw these values or think of a situation where these values could have been implemented. Again sharing this with each other. What values do you see? What stands out? What makes this a fitting example regarding imagineering?

Generating ideas - put it on a big piece of paper

The final question to be answered was How do we further spread this into the region? We chose not to execute this via a specific creative technique in this phase of the session. Mostly focus on facilitating and guiding the conversation. We would ask questions in the line of; With an eye on the structure of this gathering and how you got information to work with today, how could we further spread this in the future? What are the most important values and how can we spread those in the field?

After this the groups shared this with each other and after this we rounded off the creative session. Further on in this intervention video you will hear about our personal experiences during this intervention.

The programme

• Where in this story do you find value?
• Can you think of a situation where you see these values? Or a situation where these could have been implemented?
• How do we further spread these values, thus imagineering, into the region?

We had a 1 hour and 15 minutes to work through these questions. The idea behind these questions are that they ease into the subject and build up to the main question of this session; How do we implement imagineering into the region?

Speedlunch - meeting each other energizer

Before Diane's presentation we chose to do a low key check-in moment for the upcoming session. We asked the participants (placed in groups of 4 at tables with 1,5m distance) to introduce themselves and share their expectations and motivation to participate. After wards the groups shuffled and people had to introduce each other.

The creative session

The creative session itself went, in our eyes, quite fluently. Our intention with this intervention was to gain insight in the understanding people in the working field have regarding imagineering within healthcare, gain insight in their willingness to actively work with the subject and to, of course, facilitate a process where the participants would work with and/or (begin to) answer the main question of our client.

Interestingly, this is something we sometimes feel ourselves as well. Diane is the expert and sometimes she tends to give feedback to us, and we tend to listen and value it as well (even though Sander is our client, we realise this). Resulting in that we may put aside our own ideas, following the one of the expert. We are consciously trying to handle this in our position as PD'ers. This also helped us to experience what the participants might also feel if Diane and Sander actively joined the session.

The creative session

What stakeholders are involved and why?

During this session, multiple health care facilities (connected to Radicale Vernieuwing) were invited to this session. Also, locigally, Diane, Sander, Monique and Jessie were involved beforehand and during the creative session.

What was our role and the effect of our roles?

We consciously thought about our roles, and the roles of the group of 6. It was already decided that Monique and Jessie would participate in the creative session, each in one group. They are namely involved into bringing imagineering into the region, but not necessarily experts (yet). Sander and Diane on the other hand, are. Sander is our client, who works closely together with Diane (BUas). Since they are experts, we wanted to keep them out of the creative session itself. Our motivation to do so was give all participants the opportunity to indulge themselves in the subject, and not get influenced or shy by the opinion or presence of the experts.

What was the group dynamic and how do we leave the group?

Thinking of the dynamics in the group, we could clearly feel from the energy that the participants are exited about the thought of imagineering within the system. The overall feeling was that people are willing to invest and implement this themselves in their daily work as well. Meaning; we feel that 'getting imagineering into the region' is already happening on a micro-level.

Closing the session, we left the group with the message that their input was very valuable, that their energy was nice and that they should hold on to this.

From this point on, it is important that we preserve the same energy and don't let it fizzle out. This is where the energy flows, they should follow it.

Reflection Marijke

Reflection

Marijke

Which limitations of your own perspective did you encounter?

What I noticed in the group was that it was somewhat of a quiet and wait-and-see vibe. They were looking at me like 'Okay, tell us, what to do what to do? I'm only speaking if you give me my turn.' However, after the first round when they noticed they had similar values from the story, the vibe changed and the tension broke so to say.

Then, everything went fluent. So fluent, that one person in the group asked all the right questions to get a clearer image of what someone was telling/explaining. Questions that I would have asked as a facilitator. I let this happen and followed the energy of the group.

However, what I noticed within myself is that I found this very hard, feeling that it was my role to ask those questions, was this my ego standing in the way and wanting to perform instead of facilitate? Interesting.

When looking at the questions of the 'Practice Process Design 1920' document, I think I can link some of the situations that occurred. One of the questions of the following;

What cause and effect can you discover?

What I noticed during the first question of the creative session, is that I wasn't clear enough in my explanation. The intention was to write down values on post-its and when the group would share those values, stick them on the big blank paper with the first question in the middle, so that we could cluster their values more easily. Cause; I didn't state this clear enough. Effect: One walked to the paper and silently sticked her post-its on it while the others were still writing. Creating the effect that others followed her example. Because of this (and the set-up regarding 1,5m) I was now responsible for connecting the post-its to the person who was sharing their values and then connecting them to other post-its and clustering myself. All while still listening and facilitating. This was a difficulty for myself as a facilitator at that moment.

Reflection Paul

Which limitations of your own perspective did you encounter?

Prior to the session, I was having doubts about the group being able to answer the questions I was about to ask them. I felt as if the group would never be able to come up with a solution.

This is of course the opposite of what I as facilitator should do. I caught myself with these thoughts a few times throughout the session and actively steered my thoughts into the opposite direction. I think it's of great importance that the facilitator always keeps having faith in the group. Whenever I will doubt a group in the future, I will think about this moment and stay positive towards the group.

Overall I am very happy with the way I was able to work with my group. The atmosphere was a bit awkward in the beginning, which I immediately and pretty bluntly addressed in order to take the tension away. After this slightly awkward start, all participants felt comfortable and nobody was holding back.

Throughout the beginning of the session, I had to point out people so that they would speak up. After the first question, I decided I did not want to take on this role of a 'teacher' anymore and I told the group that they themselves should take a more active role in giving direction to the conversation. This worked out in a very positive way. I immediately noticed that the participants got more energy and really felt the ownership of what they were discussing.