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Transcript

HOW

WHY

Listening

Listening =

The process of receiving & responding to others' messages.

Process

1. Hearing

Physiological

Noise

Auditory Fatigue

2. Attending

Psychological

Filter Stimuli

Nonverbal Cues

Process

3. Understanding

Attaching meaning to a message

Listening Fidelity

5. Responding

Observable Feedback

Nonverbal Response

4. Remembering

# of times heard, amount of info

Forgetting = Problems

Activity!

Activity!

Find a partner :)

Decide which one of you will stay in the room & send the other out into the hall!

Responses

Types of responses

Silent Listening: Stay attentive & nonverbally responsive w/o verbal feedback

Questioning: Asking for additional information

To clarify meaning, learn thoughts & feelings, encourage elaboration & discovery

Sincere or Counterfeit Questions

Trap the speaker, make statements, hidden agendas, seek positive judgment

Paraphrasing: Providing feedback that restates, in your own words, the

message you thought the speaker sent

Empathizing: Use when you want to show you identify with the speaker

NOT: Denying feelings, minimizing significance, focus on yourself, rain on parade

Types of responses

Supporting: Reveal solidarity with the speaker's situation

Be sincere, that other person can accept, "here and now"

Analyzing: Offer an interpretation of the speaker's message

Evaluating: Appraises the sender's thoughts/behaviors in some way

Favorable//Unfavorable ... Offer constructive criticism

Advising: Common when approached with someone else's problem

Is advice needed/wanted? Close/trusted person? Face-saving manner?

STYLES

LISTENING Styles

4

Quiz p. 200

Styles

Task-oriented: Efficiency & accomplishing tasks // Taking care of business

May alienate others, seems like you're ignoring their feelings

Relational: Building emotional closeness with others // Typically

extroverted, attentive, & friendly // Nonjudgmental -> Understand

Analytical: Attends to entire message before judging // Want details and

multiple perspectives // Can be time consuming & impractical

Critical: Strong desire to evaluate messages // Want to understand & assess

quality // Could seem unsupportive

Barriers

Information Overload

Noise

Barriers

Psuedo - Listening

Stage Hogging

Selective/Insulated Listening

Ambushing

TED Talk

2:56 Mark

"We have 2 ears & 1 mouth, so we should listen more than we say"

Closing

- Zeno of Citium

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