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HOW
The process of receiving & responding to others' messages.
1. Hearing
Physiological
Noise
Auditory Fatigue
2. Attending
Psychological
Filter Stimuli
Nonverbal Cues
3. Understanding
Attaching meaning to a message
Listening Fidelity
5. Responding
Observable Feedback
Nonverbal Response
4. Remembering
# of times heard, amount of info
Forgetting = Problems
Find a partner :)
Decide which one of you will stay in the room & send the other out into the hall!
Silent Listening: Stay attentive & nonverbally responsive w/o verbal feedback
Questioning: Asking for additional information
To clarify meaning, learn thoughts & feelings, encourage elaboration & discovery
Sincere or Counterfeit Questions
Trap the speaker, make statements, hidden agendas, seek positive judgment
Paraphrasing: Providing feedback that restates, in your own words, the
message you thought the speaker sent
Empathizing: Use when you want to show you identify with the speaker
NOT: Denying feelings, minimizing significance, focus on yourself, rain on parade
Supporting: Reveal solidarity with the speaker's situation
Be sincere, that other person can accept, "here and now"
Analyzing: Offer an interpretation of the speaker's message
Evaluating: Appraises the sender's thoughts/behaviors in some way
Favorable//Unfavorable ... Offer constructive criticism
Advising: Common when approached with someone else's problem
Is advice needed/wanted? Close/trusted person? Face-saving manner?
Quiz p. 200
Task-oriented: Efficiency & accomplishing tasks // Taking care of business
May alienate others, seems like you're ignoring their feelings
Relational: Building emotional closeness with others // Typically
extroverted, attentive, & friendly // Nonjudgmental -> Understand
Analytical: Attends to entire message before judging // Want details and
multiple perspectives // Can be time consuming & impractical
Critical: Strong desire to evaluate messages // Want to understand & assess
quality // Could seem unsupportive
Information Overload
Noise
Psuedo - Listening
Stage Hogging
Selective/Insulated Listening
Ambushing
2:56 Mark
- Zeno of Citium