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INTERNAL COMMS - SURVEY RESULTS

128 STAFF

Hubs

So who responded....

WHO...?

Results - we asked about....

RESULTS

  • 10@10s
  • Naumai
  • Comms requests
  • General stuff

10@10s

How useful do you find 10@10s?

124 Answered

4 Skipped

Average rating

3.8

Key take-aways

  • Keep to time
  • Record and upload to Naumai
  • Council-wide topics
  • Digital platform is best - reaches those outside of Awarua
  • More planned approach
  • Summarise and have key points available
  • Keep them as a regular event
  • Q&As available on Naumai afterwards
  • 30@3 for the larger scale projects

Naumai

How often do you go on Naumai...?

128 Answered

8 Hourly

62 Daily

40 Weekly

14 Less often

4 Don't use Naumai

How would you rate your satisfaction with Naumai?

127 Answered

1 Skipped

Average rating

3.5

What are the best things about Naumai...?

Key take-aways

  • Needs updating - and needs to be kept updated
  • More information on Council projects
  • Calendar of events
  • Team pages updated with what's going on - good to know what's going on in other hubs
  • Team competitions
  • More get to know staff - staff videos, interviews etc.
  • GDC newsletter? To know what's going on
  • Took busy - confusing and hard to navigate
  • Central place for major projects
  • More 'fun stuff' - daily cartoon

Comms

requests

Do you know how to raise a communications help request via Naumai?

125 answered

3 skipped

52 said yes

61 said no

13 said I don't know

General stuff

How well informed do you feel about what's happening around Council?

123 responded

5 Skipped

Average rating

3.6 stars

Where do you to get your information about what's happening around Council?

124 Answered

4 Skipped

104 Nedine's blog

87 Naumai

77 Staff

77 10@10s

74 Email

39 GDC website

25 Other

Facebook

Gisborne Herald

Who said what....

EMR

  • Nedine's blog - poor layout and hard to read
  • Comms is doing a great job
  • The tools are available - just needs other staff to use initiative and use them

Finance & Affordability

  • Keep introducing the new workers
  • Hard to find things in Objective
  • Workshops about how to use comms
  • Like the all-staff emails

Who said what...

Liveable Communities

  • Pull down the walls that seperate the hubs
  • Piritahi has turned into a cliche
  • You can lead a horse to water but you can't make it drink
  • Don't over complicate things
  • Targeted approach to ensure all hubs communicate internally and externally
  • Identify team and who does what
  • Like the CE blogs
  • Like when Nedine addresses controversial inssues as it lets us know where Council stand - need to keep this going
  • Record 10@10s

Who said what....

Internal Partnerships

  • Have major projects on Naumai
  • Round up of Council decisions at meetings
  • Stories about staff
  • Easier searching
  • Communication overload - more than enough info
  • Engage with all teams to find out what's going on
  • Include Naumai on Desktop - in your face
  • Committed timelines to comms/signage requests

Chief Executive

  • All staff need to know it's important to communicate what they're doing
  • Hub updates

Who said what....

Enviro Services & Protection

  • Our website is hard for community to navigate
  • Ensure those who are affected know what's happening
  • Better coverage of all teams - feel we're the ugly stepchild
  • Directors send team fortnightly updates - never hear from managers
  • Include us
  • I focus on my job and talk about what I need to with who I need to
  • Need to encourage us all to be actively involved
  • Make yourselves more available

Lifelines

  • Specify what comms do and don't do - and how to ask for comms help
  • Let everyone know when things are going on - i.e. state of emergency
  • Too many times you are too busy to help
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