OFFICE ORIENTATION - INTRODUCTION & FUNCTIONS OF THE OFFICE

CONCEPT MAP

EXAMPLES OF THE FUNCTIONS OF AN OFFICE

FUNCTIONS OF AN OFFICE

RATIONALE

Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office

environment. The content and teaching strategies used should therefore reflect current trends in the office.

This Office Administration syllabus is designed to provide students with the knowledge, skills and attitudes to function effectively within a modern office environment. The syllabus adopts a practical approach, aimed at equipping students with the technical and professional skills to perform effectively, as clerical and administrative support personnel within an organization. It also provides the foundation for students desirous of furthering their education in a range of disciplines including Events Management, Human Resources Management, Office Administration, Chartered Accounting, Procurement and Projects Management, and Logistics and Supply Chains Operations.

AIMS

The syllabus aims to:

1. provide students with the knowledge, skills, attitudes and competencies to function in the office environment;

2. develop awareness of the principles, policies, procedures and technological competencies involved in office administration;

3. develop technical, human, planning, organizing, problem-solving and management skills necessary for functioning in a modern office environment;

4. provide students with the capability to adapt to changes that impact the business environment;

5. help students appreciate the wide range of attitudes, attributes and behaviours necessary for success and advancement in the world of work; and,

6. lay the foundation for career development and further studies in the business field.

ORGANIZATION OF THE SYLLABUS

The syllabus is arranged in twelve SECTIONS, sub-divided into specific objectives and corresponding content.

SECTION I - OFFICE ORIENTATION

SECTION II - COMMUNICATION

SECTION III - RECRUITMENT AND ORIENTATION

SECTION IV - RECORDS AND INFORMATION MANAGEMENT

SECTION V - RECEPTION AND HOSPITALITY

SECTION VI - MEETINGS

SECTION VII - TRAVEL ARRANGEMENTS

SECTION VIII - HUMAN RESOURCES MANAGEMENT

SECTION IX - ACCOUNTS AND FINANCIAL SERVICES

SECTION X - PROCUREMENT AND INVENTORY MANAGEMENT

SECTION XI - SALES, MARKETING AND CUSTOMER SERVICE

SECTION XII - OPERATIONS, DESPATCH AND TRANSPORT SERVICES

FORMAT OF THE EXAMINATIONS

This examination is offered at the General Proficiency. The examination consists of Paper 01,

Paper 02 and Paper 03/1 (School-Based Assessment). Paper 03/2 (alternative to the School-Based Assessment) is offered to Private candidates as an alternative to the School-Based Assessment.

Paper 01

(1 hour 15 minutes)

(60 marks)

A multiple-choice test consisting of 60 items.

The items will test knowledge and application of important facts, concepts, principles, processes and procedures involved in office work and the application of these. Items in the paper can come from all Sections of the syllabus. The Knowledge and Comprehension profile and the Application profile will be tested in a ratio of 2:1.

Paper 02

(2 hours)

(90 marks)

An essay paper divided into two sections:

Section I: Three compulsory questions drawn from Sections I – VII of the syllabus.

Section II: Three compulsory questions drawn from Sections VIII – XII of the syllabus and will focus on specialised departments in the modern organisation.

Paper 03/1

(SBA)

(50 marks)

A set of assignments set and marked by the teacher using guidelines and

criteria provided in the syllabus. This Paper will be worth 25 per cent of

the final grade.

Paper 03/2

(50 marks)

(1 hour 30 minutes)

Paper 03/2 is a written examination designed for candidates whose

research projects cannot be monitored by tutors in a recognised

educational institution and who have been assigned by the Local Registrar

to write Paper 03/2 at a designated examination centre.

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