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The Importance of Cultural Diversity in Healthcare
4
Transcript
Cultural Diversity in Healthcare
By: Bakrieh Hassan, RN, BSN
Important Terminology you must know!
Terms
Cultural Diversity:
- Differences among people based on cultural, ethnic, and racial factors
- Healthcare professionals (clinical and non-clinical staff) must recognize and appreciate the characteristics of all patients
Culturally Congruent Care:
- Integrating the patient's beliefs and cultural values with the views of a multidisciplinary team of health care providers.
Factors
Factors of Cultural Diversity:
- Gestures
- Health care beliefs
- Religion
- Family organization
- Language
- Personal space
- Touching
- Eye contact
(Baharmi et al., 2019)
Impact
Cultural Diversity Impacts:
- Birth
- Death
- Health
- Illness
- Health Care continuum
Differences
Unconscious Bias, and its Importance!
Unconscious bias is a "Stereotype in judgment and/or behavior that results from subtle cognitive processes that often operate at a level below conscious awareness and without intentional control" (AAMC, 2018, para.2)
Influencing our unconscious bias:
- Self-Awareness
- Patient's feel respected
- We, as clinical staff, should always be empathetic!!!
Case-Study:
Julie is 55-year-old Asian women that presents as a new patient to the Primary Care Physician’s office with uncontrolled hypertension. Patient predominantly speaks Japanese, but understands a little bit of English. The clinical staff is collecting Julie’s medical history and reason for visit in a loud voice; the patient also did not give eye contact while addressing her concerns to clinical staff. Patient then expressed that she feels uncomfortable and disrespected with the way clinical staff is speaking to her.
CASE STUDY
Follow-up questions:
Follow-up
1. How would you respond to the patients’ concerns?
2. Why did the patient feel it was necessary to state this?
3. What are culturally appropriate interventions to help improve the patient’s care?
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