Introducing
Prezi AI.
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Loading…
Weekly Meeting #23-19
1
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 22
# of Workshop Event Locations = 10
# of New Mastery Students = 101
# of Full Immersion Events = 7
# of Full Immersion Students: = 162
Last Weeks Results
WEEK 23
# of Workshop Event Locations = 11
# of New Mastery Students = 89
# of Full Immersion Events = 10
# of Full Immersion Students =
Student Support
Student Support Numbers
- Phone KPIs - HIT :)
- Total Calls: 489 (Inbound: 301)
- Available/Call Time: 188 (Goal: 168)
- Total Voicemails= 2 (Goal = 3)
- Survey Results = 105 (goal: 55), 4.97 (Goal 4.75) ***Survey Master was Sassi with 26!!!
KPIs
Primary + Accountability:
TBD
- Email KPIs -HIT :)
- Total Tickets: 1,534/1000
- Response Time(Goal< 3.00 hrs): 3.88**
- Survey Results(Goal: 97%+): 97.96%
- Average Touches(Goal <2.0): 1.80
- Chats - 39/100% (Chat master: Sassi - 9)
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 22: 59.84%
- Week 21-22: 70.37% to 74.07%
- GNOME - Last Week's Winner - Li Lah
Survey Results
Survey Results
- Email: I really appreciate for being such a great support. Mike replied to my email right away and he did very good in following up the issue that I have about face book account. You are all wonderful. Thank you so much Mike
- Email: Great I love how they make you feel like family and no question is a stupid question Jesse
- Email: My request was handled in less than 24 hours. Excellent service!! Matt Sassi
- Email: My problem was solved very quickly. Thank you! Cylina
- Phone: Rochelle
- Phone: Sassi
Announcements
Announcements
Team Announcements
Company
2
1
- San Antonio: June 5-11 - Networking is Saturday night instead of Friday
- Toastmasters: 7pm @ 960 Grand: Thursday
- Weekly Rundown - Any tip suggestions?
- Commercial Webinar - Tuesday @ 11am. Charleston, SC for both Accredited & Non-Accredited
- Company Webinar - Next Wed June 12th @ 12pm
- Realeflow Direct Mail Improvement
- This week's Friday training : TBD
- Macros - Why we use them?
- Team Li Lah and Team Trish
- Li Lah and Myself - out of the office Wed-Friday. Be resourceful. Use Trish and Leiana if you have questions.
- Commercial Webinar calls - Any Themes?
- After hours help from Leadership: Text, call, internal note
- David's focus - Audits and Bootcamp registration calls
- Merging Tickets - Merge right before you answer them or the student will get a notification without an answer.
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
Choose a template
Presentations from around the world
Learn more about creating dynamic, engaging presentations with Prezi