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Effective Communication & Negotiation Skills
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Transcript
Effective Communication & Negotiation Skills
Kamran Shehzad
SP19-BCS-081
What is Negotiations
INTRO
Definition
Negotiation is a dialogue between two or more people or parties
Stages of Negotiations
- Preparation (when,where,who]
- Discussion [Put aside case]
- Clarification of goals
- Negotiate towards a Win-Win outcome
- Agreement [viewpoints considered]
- Implementation of a course of action
OUTCOMES
Outcomes
1. Non-Verbal
2. Verbal
Non Verbal and Verbal Communication in Negotiation
Non-Verbal
Non Verbal
1. Mirror the other person
2. Nod and keep eye contact
3. Active Listening
4. Knowledge of Audience
5. Emotional Control
6. Patience
1. Mirror the other person
- adopt their same tone and behavior
- build trust
2. Nod and keep eye contact
- reduce tension and build relationships
- avoid eye contact: unease and lack of confidence
3. Active Listening
- not react impulsively
- identify underlying causes and then come to a conclusion.
4. Knowledge of Audience
- Good communicators need to have a good understanding of their audience
5. Emotional Control
- Positive emotions can actually help facilitate a more favorable outcome
6. Patience
- communicate patiently
Verbal
Verbal
1. Preparation
2. Considerations
1. Preparation
- identifying the goal of the negotiation
- brainstorming multiple solutions
2. Open-Ended Communication
- sit quietly and wait for an answer from the other person
Conclusion
Conclusion
Conclusion
To be an effective communicator, professionals must master both verbal and nonverbal communications to achieve their goals. From listening to communicating both verbally and non verbally, all the signals sent (and received) affect the outcome of negotiation efforts. Successful negotiation also requires accepting the other person despite differences in values, beliefs, education, ethnicity, or perspective.
"Negotiation and discussion are the greatest weapons we have for promoting peace and development" - Nelson Mandela
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