Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
ITIL Foundation
2
INTRO
INTRO
This is the curriculum for an introductary ITIL Foundations course.
FOUNTATIONS
ITIL
The module introduces students to the ITIL framework. Philosophy, background and history are discussed. The important distinctions of ITIL processes flow activities and functions are presented.
Key Topics Discussed:
• Background
• ITIL Lifecycle
• ITIL Processes
Learning Outcomes:
• Understand the Background of ITIL
• Understand the framework
• Understand the components of the framework
STRATEGY
STRATEGY
The module introduces students to the basic concepts of the Service Strategy phase. The different processes that make up this phase are presented.
Key Topics Discussed:
- Financial Management
- Demand Management
- Relationship Management
- Portfolio Management
Learning Outcomes:
- Understand the relationships between the processes
- Understand the purpose and use of Portfolio Management
DESIGN
DESIGN
The module introduces students to the basic concepts of the Service Design phase. The different processes that make up this phase are presented.
Key Topics Discussed:
The Service Level Management (SLM) Process
The Service Catalog
Availability Management
Capacity Management
Security Management
Continuity Management
Supplier Management
Learning Outcomes:
Understand the need for proper Service Design
Understand the relationships between the processes
TRANSITION
TRANSITION
The module introduces students to the basic concepts of the Service Transition phase. The different processes that make up this phase are presented.
Key Topics Discussed:
- Change Management
- SACM
- Release and Deployment
- Knowledge Management
- Access Management
Learning Outcomes:
- Understand the relationships between the processes
- Understand the relationships between the phases
OPERATION
OPERATION
The module introduces students to the basic concepts of the Service Operation phase. The different processes that make up this phase are presented.
Key Topics Discussed:
- Event Management
- Incident Management
- Problem Management
- Request Management
- Access Management
Learning Outcomes:
- Understand the relationships between the processes
- Understand the relationships between the phases
FUNCTIONS
The module introduces students to the functions that make up the Service Operation phase. The different inputs and outputs of the respective functions presented.
Key Topics Discussed:
- Service Desk
- Technical Management
- Operations Management
- Application Management
- Access Management
Learning Outcomes:
- Understand functions and their respective inputs/outputs
- Understand relationships between the functions and Service Operations
CSI
CSI
The module introduces students to Continuous Service Improvement (CSI). The purpose and objective of CSI. The principles of CSI are also presented.
Key Topics Discussed:
- Purpose
- Scope
- Objective
- Principles
Learning Outcomes:
- Understand why CSI is needed and its relationship to the other phases