NPS

- measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.

Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.

Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

The NPS system is easy to use and it’s intuitive

The NPS is great for management

The NPS gives a common language in which to classify customers

The NPS system is correlated with increased business growth

Lexis Advance

Lexis Securities Mosaic

StateNet

Intelligize

https://sso.us.confirmit.com/lexisnexis/reportal.aspx?portalid=1181

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