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Complex Problem Solving
12
Complex Problem Solving
Work Skills 2020
Training Committee
Why take this training?
Goals
Well-structured collaborative thinking can yield far better results than a reliance on a small group of nominal leaders. There is real power in the collective.
Training objectives
This will help us to:
Problem-solving techniques
- Frame problems so that they can be solved (and so help in the decision-making process);
- Find (often multiple) solutions to the most intractable problems;
- Enjoy the process of problem solving, whether alone or in collaboration with others;
- Become more creative in your thinking so that, over time, solutions begin to present themselves;
- Make decisions with more confidence, knowing that you have explored every avenue before committing to those decisions.
Brain-friendly brainstorming
Tough Questions
- Our brains work best on problems at the subconscious level: the ‘Eureka!’ moment comes when we walk away from a problem. Brain-friendly brainstorming, combined with a technique called PMI (plus, minus, interesting) to sift the brainstormed ideas, overcomes both these problems.
- Used to generate ideas to be used in problem solving or decision making.
PICTURES
HOW TO USE IT
SUBTOPIC 2
1. State the problem to be resolved or decision to be made. Ensure that everyone understands it.
2. Brainstorm ideas for just two minutes. You may ask someone to keep time for the group. As each idea is called out, it is noted on the flipchart, with no discussion.
3. Stop and discuss something completely unrelated to the problem for a minute or two.
4. Restate the original problem or pending decision.
5. Resume the brainstorming, noting each item on the flipchart as it is called out.
To resolve the dominance/seniority issue and to arrive quickly at a list of ideas worth further discussion:
You will find that the most creative and useful ideas will emerge after the short break. The participants’ unconscious minds continue to work on the issue, trawling through past experiences to produce better answers.
Resolve issues
- When the brainstorming session is finished, ask for a show of hands from the whole group for each idea in turn. If the majority believes an idea worthy of further discussion, mark it with a green + (plus).
- If the majority believes it is not worth pursuing, mark it with a red – (minus). Do not allow any discussion or defence of an idea; if it is outvoted, it is not discussed.
- If an idea is deemed to be interesting but not strictly relevant to the current discussion, mark it with a neutral coloured ‘i’.