Emotional Intelligence

Sources

• https://hbr.org/2017/02/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on

• https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5981239/

• https://online.hbs.edu/blog/post/emotional-intelligence-in-leadership

• https://www.euronews.com/culture/2023/08/31/culture-re-view-16-years-after-her-death-dianas-greatest-work-was-supporting-hiv-sufferers#:~:text=In%20April%201987%2C%20Diana%20opened,threatening%20condition%20and%20public%20vitriol.

How I Worked Towards My Goal

Using the resources that I had, I incorporated a weekly regimen into not only mine, but my coworkers' work week. To work on my social awareness and relationship management with others, I would pull up each employee's weekly sales performance and we would have a brief discussion on where each indivdual performed really well and what areas we could work. During these mini-meetings, I would also ask each employee what I could do as a team leader that would help them acheive the goals they had set for themselves. After having done this for a couple of months, the store saw slight improvement in sales overall that I could tie to the discussions I was having with my coworkers weekly.

How Will EI Play a Role in My Future Career?

The career I plan on going into is medicine. More specifically, I want to be a neurosurgeon. With being any sort of doctor, having a strong emotional intelligence overall will be crucial in my career path. Having a strong emotional awareness and being able to regulate my emotions through self-management will be vital to work performance and putting the patient first. Additionally, having social awareness and empathy for others, especially patients and families is extremely important, especially for those dealing with detrimental health conditions. Having strong relationship management with my team will also be extremely important, as I will be working with fellow doctors everyday in my career to come up with surgical plans to better the lives of patients.

Princess Diana and Emotional Intelligence

Princess Diana was a rolemodel among many reasons. She was extremely empathetic towards everyone and had extreme compassion.

Emotional Intelligence: My Experience as a Leader

Princess Diana was known for having a high emotional intelligence. One of the most notable things I feel she had done was spread awareness for those dealing with HIV and AIDS. In a time where it had not been researched as thoroughly, Diana brought incredible light to the situation. In 1987, Diana had opened the UK's first specialist HIV/AIDS unit at London's Middlesex Hospital. Not only does this show temendous social aware-

ness, but her relationship-management as well. Diana was more concerned with fighting the life-threatening condition rather than the social constituents and fears around the virus. In the photo to the right, Diana is even shows shaking hands with an HIV patient without gloves, portraying her undoubted kindness and empathy.

A little over a year ago, I was a sales manager at a luxury retail store. I was promoted when I was 18 for showing a strong drive in leadership and organization. However, there were some areas I was lacking with this new experience. My drive, organizational skills, and time management skills were all there, but I felt I struggled the most in communication with my peers, so I made it a goal of mine to practive effective communication in resolving conflict that was brought to my attention in the workplace.

Goleman's Approach

• In one of Goleman's articles written in 2017, he explains how EI has 12 key elements that are organized in 4 categories: self-awareness, self-management, social awareness, and relationship management.
• Golemen urges readers to review the 12 competencies to see where one may need more development in a certain area.
• Goleman recommends taking comprehensive 360-degree evaluations that incorportate anonymous observations of one's behavior by those who work with that given individual. Although these tests have not been found to be correlative to one's IQ, Goleman states that these types of evaulations are the best predictors of a leader's effectiveness, business performance, engagement, and job satisfaction.

The Importance of EI in Leadership

1. Self awareness is the main root of EI. Self awareness desrcribes your ability to understand your own strengths and weakness, as well as to recognize your emotions and the effect they may have on you and your team's performance.

2. Self-management relates to the ability to manage these emotions, especially in stressful situations in one's work environment. Self-management allows you to maintain a positive outlook despite any setbacks.

3. Social awareness is the "ability to read the room." It is the key to being able to recognize others' emotions and how these emotions will play a factor into the environment. Leaders who strive in social awareness tend to practice empathy and understanding in their colleagues' feelings and perspectives. This allows easier and more effective communication within a workplace.

4. Relationship management, overall, is the ability to influence, coach, and mentor others, and it heavily relies on conflict management. Instead of avoiding conflict altogether, it's important to address issues head-on and properly address problems that can have a negative impact on the workplace.

Emotional Intelligence

Understanding Emotional Intelligence

Dive deeper

Kyah Parisien

Being aware of one's emotional intelligence can a much stronger, and more effective leader in a work environment. Leaders set the tone or mood in the organization, and having a lack of emotional intelligence can result in many setbacks or problematic scenarios that can be resolved rather easily when given the resources.

An individual or leader can excel at their job, but if the structure of communication is lacking, the inability to collaborate with your team or resolve issues effectively can have devastating consequences.

Emotional intelligence plays a crucial role in work and personal life, influencing relationships and decision-making. Daniel Goleman is known for his many works on EI and how it plays a key role in how we not only understand ourselves, but others as well. In an article by the NIH, Goleman's definition of emotional intelligence is quoted as, "the ability to recognize our own feelings and those of others, to motivate ourselves, and to handle our emotions well to have the best for ourselves and our relationships."