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Organizational Conflicts

CRENBOT-GBD1004

Table of Contents

Negative - Positive of conflict

Sources of conflicts

Definition

General

Pondy model

Negotiating: resolving conflict

Definition

Conflict is where at least one party perceives that it exists and where an interest or concern of that party is about to be or has been compromised or frustrated.

Definition

Organizational Conflict or workplace conflict, is described as the state of disagreement or misunderstanding, resulting from the actual or perceived dissent of needs, beliefs, resources and relationship between the members of the organization.

Sources of conflict

Sources

  • Goal incompatibility and differentiation
  • Interdependence
  • Uncertainty and resource scarcity
  • Reward systems

Goal Incompatibility and Differentiation

Differentation

employees and tasks are split up into different subunits or groups ~when departments are differentiated in their goals.

Interdependence

Interdependence describes the extent to which employees rely on other employees to get their work done.

Interdependence

Uncertainty and Resource Scarcity

Uncertainty makes it difficult for managers to set clear directions, and lack of clear direction leads to conflict.

Resource scarcity also leads to conflict. If there aren’t enough material and supplies for every worker, then those who do get resources and those who don’t are likely to experience conflict.

Uncertainty

Reward systems

Reward systems

forms of rewards that might incite conflict include employee of the month or other major awards that are given on a competitive basis.

Negative

Negative

&

Positive

  • Reduced productivity
  • Low morale
  • Increased employees’ turnover
  • Absenteeism
  • Financial cost

Positive

Positive

  • Creativity and problem-solving skills
  • Empathy
  • Emotions expressed
  • Emergence of new leaders
  • Changes in Communication style

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Pondy model

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Resloving conflict

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