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Customer Experience Survey

2018

Food

Food

  • Quality
  • Visual Aspect
  • Palate
  • Creativity
  • Variety

1. Was portion size of food adequate?

Question 1

Too little 1 2 3 4 5 Excellent

2. Are you satisfied with our seasonal selection of fresh ingredients?

Question 2

Poor 1 2 3 4 5 Excellent

3. Are you satisfied with the plating visual aspect presentation?

Question 3

Poor 1 2 3 4 5 Excellent

4. Are you happy with the special dietary options quantity and variety?

Question 4

Poor 1 2 3 4 5 Excellent

5. Are you satisfied with our wine selection?

Poor 1 2 3 4 5 Excellent

Would you suggest any Wine to be add to our selection?

Question 5

_______________

Did the timing for food and beverages delivery meet your expectations?

No Yes

Question 6

Could you please share with us what was the average delivery time?

  • Under 5 min
  • Under 10 min
  • Under 15 min
  • Under 20 min

7. Generally, how satisfied are you about the meal?

Question 7

Poor 1 2 3 4 5 Excellent

  • Smile
  • Care
  • Attention to detail
  • Solicitous
  • Willingness

Customer Interaction

1 - Were you happy with our hostess meeting, greeting and ushering you to your table?

Question 1

Needs Improvement 1 2 3 4 5 Excellent

2 - Was the Waiter friendly and caring?

We define "friendly and caring" as warm, thorough, and enthusiastic to serve your needs.

Question 2

Needs Improvement 1 2 3 4 5 Superior

3 - The menu options were clearly explained for you and your questions, if any, were all answered by our staff.

Question 3

True False

4 - We want your service to be personalized. How would you rate the representative for using your Surname in this visit to our location?

Question 4

  • Not Acceptable
  • Would prefer Treatment pronouns such as Mr. Ms
  • Would prefer first name
  • Acceptable

5 - Did the staff member make you feel appreciated &/or valued as a customer by asking questions to understand your personal needs?

Question 5

Needs improvement 1 2 3 4 5 Superior

6 - If you had any inconvenient or problems, how would you rate the way our staff handled?

Question 6

Poor 1 2 3 4 5 Superior

7 - How would you rate your experience in a general manner from your experience with our staff members?

Question 7

Need Improvement 1 2 3 4 5 Superior

Atmosphere

Atmosphere

  • Cleanliness
  • Lighting
  • Sounds
  • Decoration
  • Visual Impact

1 - How would you rate the lighting?

Question 1

TOO DARK 1 2 3 4 5 TOO BRIGHT

2 - How would you rate the music volume?

Question 2

LOW 1 2 3 4 5 LOUD

3 - How would you rate the music genre suitability?

Question 3

NEEDS IMPROVEMENT 1 2 3 4 5 SUITABLE

4 - How would you rate the room temperature?

Question 4

TOO COLD 1 2 3 4 5 TOO HOT

5 - How would you rate the cleanliness of the restaurant?

Question 5

NEEDS IMPROVEMENT 1 2 3 4 5 SPOTLESS

6 - How would you rate the restaurant environment?

Question 6

NEEDS IMPROVEMENT 1 2 3 4 5 PLEASANT

7 - How would you rate room decoration?

Question 7

NEEDS IMPROVEMENT 1 2 3 4 5 PLEASANT

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