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Unit 1: 5.2 - Operational Issues
70
5.2 - Operational Issues
Revise, Recap, Review
3 Ethical issues
2 Advantages of being part of a professional body
1 example of utility software
Objectives
Lesson Objectives
To understand the term operational issues
To understand factors that contribute to operational issues
To explore ways in which organisations can mitigate issues
Operational Issues
An operational issue is a challenge that is met by an organisation in it's day-to-day operations
Operational issues have the ability to jeopardise entire organisations if they are serious enough
Theory
Security of information
Failure to protect data creates poor publicity
Not just hacking - data needs to be protected from corruption and deletion; maliciously and non-maliciously
Organisations have legal obligations to fulfill
Data Breaches
Lots of high profile breaches recently
Uber recently made the news because they failed to disclose information of their own data breach - choosing instead to pay the hackers $100,000 to keep quiet!
Recent breaches
https://www.legalfutures.co.uk/associate-news/november-2020-data-breach-roundup
Title
Health and Safety
Breaches of health and safety can be catastrophic for the organisation, as well as potentially deadly for employees/visitors
Claims, Court costs, settlements, imprisonment
Ethics/Moral
Disaster recovery
Produce a plan detailing all anticipated risks, and then try to reduce them
Take regular backups
Storing backups in a different location in the event of a natural or other disaster
These should mitgate the imapact of the operational issue
Organisational Policies
Establish acceptable behaviors at work
E.G. An acceptable use network policy - No personal email/shopping etc.
Sign up to this agreement before being issued with access.
Code of conduct policies dictate how a person should behave
Accountability
Change Drivers
Organisations change over time time because of different factors .
A change driver is something that forces the organisation to change - e.g.
- a change in legislation
- a change in the way the market operates
- new entrants to the market
Scale of change
These are changes that reflect what the business needs.
e.g.
Replacing an old network with a fast, fibre network
Creating an extranet to allow remote access
The development of an app for clients
Change Management
Change management is the process of implementing these changes
Ensures that changes are not rejected by the enterprise.
"Organizational change management ensures that the new processes resulting from a project are actually adopted by the people who are affected.” Cox.S (2018)
Task
Use your success criteria!