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Progress and Achievements

Agenda

  • Context and Background
  • Progress and Achievements
  • Next Steps

Next Steps

What are we currently working on?

Continuous Improvement Journey

Innovation and New Initiatives

Newsletter

  • Quality Assurance Scores.
  • Schedule Adherence.
  • Process and Policy Reminders.
  • Technological Enhancements or Tech Hacks.

1.

Roles and Responsibilities reorganization

  • Clearer Accountability and Ownership.
  • Improved Communication and Collaboration.
  • Optimal Resource Allocation.
  • Alignment with Organizational Goals.
  • Adaptation to Changing Business Needs.
  • Increased Organizational Agility.

2.

Well-defined goals

3.

Manager

Director

Continuous Improvement Supervisor

Enhanced documentation of policies and required processes within the department.

4.

Team motivation and improved resource utilization.

5.

Birth/Death

Internal Voice of the Customer

Death

External Voice of the Customer

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