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TLG's Sustainability Model...

Presented by Lisa McArthur, Program Manager for The Literacy Group of Waterloo Region

Adult Upgrading

One-to-one tutoring

Small groups

Reading, writing & math and so much more!

What we do

Core Programs

Reading, writing & math

Pre-Preparation for GED & Highschool Credits

Workplace Essentials

Grammar & Spelling

Levels 1 & 2 of OALCF

Goal-focused

Long-term programs

Core Programs

Core Program delivery

  • Small group classes of 5-8 students
  • Staff instructor-led
  • Academic preparation or workplace focus
  • Independence goals
  • Work at the learner's own pace
  • Blended learning
  • 4-6 hours per week

Small group and one-to-one tutoring

  • One-to-one tutoring by a volunteer tutor
  • Laubach Certified tutors
  • Custom-designed learning plan
  • Blended learning
  • Academic, workplace or independence focus
  • 2 hours per week

TLG Cambridge

In the spotlight

Modular Programs

Modular Programs

6-8 weeks

2-3 hours per week

Tutor-led

  • Customer Service Excellence and Bullfrog POS
  • Employability Success
  • Computer Basics
  • Writing for Success
  • Reading for Health

Modular process

Interview/self-assessment

Training and certification

Intake

Modular Path

Wait list

Referral internal or external

Northstar Digital Literacy

Northstar Digital

  • www.digitalliteracyassessment.org
  • TLG is a proctor site and can award certificates
  • 9 assessments
  • Excellent preparation for more indepth programs

  • Free to students
  • Not for profit
  • Funded in the US since 2010
  • St. Paul PL & consortium
  • 2012-2013: recognition that expanded reach
  • 2014: Mozilla Badge Expansion
  • 2015: MN recognizes NS Standards statewide
  • 2015: EdTech Partnership
  • March 2016: 310th Sponsor Site & 150K Sponsored tests

  • January 2017: TLG becomes one of 2 Canadian Sponsor sites

  • June 2018: TLG is one of 5 Canadian Sponsor sites

Modular Programs

Program Details

Customer Service

In the spotlight

Customer Service

&

Bullfrog Point of Sale

Employability Success

Employability Success

Computer Basics

Writing for Success

Reading for Health

Volunteers:

a priceless resource

Some stats:

We currently have 53 tutors working at both sites

In 2017 they logged 3853 hours with our students

We also have 12 office volunteers between both sites

They provided over 800 hours of supports

How we do it

Office Volunteers

A VAST array of skills

Time Savers!

  • answering the phone
  • making coffee
  • MAESD follow-up calls
  • entering survey data
  • creating documents and promotional materials
  • student supports
  • fundraising events
  • researching and cataloguing resources
  • running windows updates on all student computers
  • cleaning
  • photocopying
  • Scanning and converting document files

Program Savers!

Program Savers!

Changes implemented

  • Staffing
  • Tutor engagement and training
  • Modular additions to programming
  • NOT A REPLACEMENT FOR CORE PROGRAM

New for 2017-2018

Expanded the role of one of our Admin Assistants to Outreach Coordinator

Dedicated hours to recruiting tutors

Changed commitment levels for tutors

No longer a 52 week minimum

Tutors can work their tutoring into work and travel schedules

There are virtually no restrictions on how a tutor can commit their time

Provided different tutoring roles

One-to-one Laubach Certified tutoring role still exists

Added classroom tutor assistant, Independent Learning Group (ILG) tutor and Modular Program Facilitator roles

New Training for Tutors

One-to-one tutors still require Laubach Certification

This includes our NEW online tutor training AND 6-hour workshop by Laubach-Certified Trainers

Online training hosted at https://laubachtrainingpost.contactnorth.ca/

New tutor roles require NEW online tutor training AND mentoring by either staff or an experienced tutor in the delivery of the modular programs

This mentoring can be anywhere from 4 hours to 16 hours depending on the skill and comfort level of the tutor

Offered Different Tutoring Roles

One-to-one Laubach Certified tutoring role still exists

Added

  • classroom tutor assistant,
  • Independent Learning Group (ILG) tutor and
  • Modular Program Facilitator roles

Time commitment could be

  • ad hoc or on call
  • 6-8 weeks
  • 1 session per month or other customized time slot

Results

Tutors seem more energized

Students have access to more tutors, more skills and more points of view

We can run several programs simultaneously

We can match learners into similarly skilled groups

We seem to be attracting a wider range of tutors from different backgrounds

We have retained tutors who were thinking of quitting

Tutors with barriers (anxiety etc...) have a vehicle to develop their own skills

*We need to do more evaluation in 2018 to determine the long-term effects of these changes

We can afford to run very small classes (3-4 students)

Impact on Numbers and SQS

2017 was the first time in CaMS history that TLG met its number and SQS

Not only did we meet 2017-2018 numbers, we met our numbers projected for 2019

AND--Less pressure on our core learners

  • Allows more time to meet goals
  • Allows adequate flexibility and learner centred approach
  • Allows the focus to be on the learner and not on administration

AND--No staff melt-down at year end!

The Team

The

Team!

Executive Director Program Manager

Senior Leadership

Modular Program Vision & Mission

  • Eligibility
  • MAESD
  • Fee for Service
  • Focus
  • Network niche
  • Budget

Advocacy

  • Business plan
  • Rationale to funders during development

Community engagement for development

  • Funded or FFS partnership development
  • Service Coordination (Referrals to sister programs or dovetailing programing with other service providers)

Modular Coordinator

Used the entire team for the first 6 months

2 intake coordinators

1 group coordinator

2 Programs

Used Canada Summer Jobs Grant

to develop and pilot 2 more programs

Coordinators

Needed to invest in a single person in charge of

coordinating ALL Modular Programs

  • recruit students & markets programs *
  • assess and group students by skill and schedule
  • manage wait lists
  • book tutors, rooms and equipment
  • complete all MAESD paperwork

Admin

Team

Assist with

  • marketing & promotion
  • booking rooms
  • printing resources
  • developing & sharing digital resources
  • assisting students and tutors
  • coordinating volunteers to assist with these tasks
  • providing information to students and partner organizations
  • printing MAESD forms and certificates
  • making sure equipment is updated and working
  • ordering supplies
  • providing bus tickets during class

Crucial Supports

Entering data into CaMS

*All at once for modular programs*

The Digital Divide

The Digital Divide

Students

Staff

Supports

Awareness

Skills

Access

What we knew

Digital Curriculum

Clients struggling with

  • attaching documents in an e-mail
  • using USB storage
  • uploading resume to Indeed
  • logging in and out of e-mail safely
  • recognizing basic digital threats

Partner programs not able to provide

  • very small groups or one-to-one instruction
  • semi-continuous intake and program extension
  • entry-level basics
  • a variety of delivery methods or times

Online delivery model not accessible

  • Lack of basic knowledge in order to problem solve
  • Lack of tech basics to make online delivery run
  • Difficult to navigate for novices
  • Lack of stable internet access at home
  • Stigma around using public access

Building Begins

Must have

  • Pre-developed curriculum
  • Pre-developed assessment
  • Multi-modal delivery (online, on computer, discussion, on paper, presentation etc...)
  • Tutor-led delivery
  • MAESD Milestone
  • Flexibility to be sped up or slowed down without losing integrity
  • Flexibility to be used one-to-one, small and large groups and be integrated into Core programming
  • Easy intake process

What was out there

Learning HUB

Conestoga College

Other ES providers

Libraries

Senior's centres

Other LBS agencies and Networks

You Tube and other online tutorials

What did we end up using and why?

TLG Basic Computer Program

Northstar Digital Literacy

www.digitalliteracyassessment.org

Goodwill Community Foundation

www.gcflearnfree.org

The TLG Basic Computer Link

Tutor Manual-identical to student manual

Hyperlinks to GCF Learnfree tutorials

No online search required

Tutor notes inserted in the margin with tips, cautions etc...

Manual provides space to take notes

Content in TLG handbook creates links between tutorials in GCF Learnfree

4 TLG Modules for 4 Northstar Tests

What about the other 5?

St. Paul Public Library and TLG's Independent Learning Group (ILG)

Link from Northstar

Learning resources for all 9 NS tests

Some links broken

Learners may need additional guidance

Great resource for ILG

Peer mentoring

& tutoring

Invested in Training

  • Google
  • Smart board
  • Acrobat for AODA

Hired a tech

support company

  • Secure Server
  • Share Drives

Digital Support

Digital Support

Applied for grants

  • New laptops
  • smart board
  • conference phone
  • POS terminals

What's Next?

The Future

More modular programs

  • Smart Serve
  • WHMIS
  • OHS
  • Safe Food Handling
  • Administration Essentials
  • Workplace math
  • Hospitality
  • Any other suggestions from partner orgs

Integrate & Partner

Change the delivery

Integrate existing modular programs into

  • other grant projects
  • fee for service programs
  • intergenerational programs
  • off-site or satelite delivery
  • employer training
  • volunteer training & placement

Low German Mennonite Collaborative

  • CCRW Partners Program
  • KW Habilitation
  • KPL
  • A2U
  • TWC

Get Set Learn- Kinbridge Intergenerational Project

Share the Wealth

Share the wealth

  • students
  • curriculum
  • space
  • ideas
  • Milestones
  • resources
  • best practices
  • research

Invest in the triad

Modular Programs

Technology

Tutors

What's next for you?

What's Next for You?

And how will you get it off the ground?

SWOT Analysis

SWOT Analysis

Who do you need to engage to help you?

SWOT Analysis

How do you put it together?

What might your model look like when you put the gears in motion?

How will you evaluate and share your work?

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