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Briefing Document for Senior Leadership
Current Experience
Student vs Staff Experience
Student
Staff
Check multiple areas for history
Difficulty finding the correct contact
Often, time sensitive requests
Connect with areas for context
Delayed response time
Delayed response time
Less meaningful student interaction
Sending in multiple requests
What is the change?
Collaboration and Clarity
- Creating a structure and leveraging existing technology for better triaging across all service areas.
- Allows staff to access all information in one location.
- Integrating multiple platforms will provide the full picture so staff can support with all relevant impacts, more timely.
- Seamless communication between subject matter experts.
Why are we making this change?
Make Connections
Student Inquiry
Resolution
Why - by the numbers
Impacts of limited/no integration
June 1 - August 23 (4,058 requests)
Cross-referencing platforms
Duplicate Emails
Advising Notes
Referrals
8 %
? %
12 %
841
Next Steps
Benefits of NAIT wide integration
Ability for NAIT student support & service areas to share information of student interactions and activity, efficiently and effectively.
Integrated platforms
Technology
Reduction in duplication of work
AI driven service finder
Communication
Student experience and retention
Seamless information sharing
Enhanced service